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- Tasks: Welcome guests and ensure their stay is memorable and enjoyable.
- Company: Another Place - The Machrie, a stunning hotel on Islay.
- Benefits: Team accommodation, discounts, and access to a championship golf course.
- Why this job: Join a supportive team in a beautiful location and grow your career.
- Qualifications: Strong communication skills and previous front of house experience preferred.
- Other info: Enjoy team social events and a relaxed work environment.
The predicted salary is between 20000 - 30000 £ per year.
Wild coastlines, big skies and a close-knit island community set the rhythm of daily life on Islay. The roll of waves, breeze-blown dune grasses, and call of seabirds make up a rich island soundtrack. Set within this captivating landscape lies Another Place – The Machrie. Originating from the Gaelic term 'machair', meaning 'the linking stretch of land that joins the grassy dunes with the shoreline', The Machrie offers elevated comforts and unforgettable experiences.
We are looking for an attentive, outgoing Receptionist to deliver memorable, meaningful, and elevated experiences for our guests – from first impression to final goodbye. You will embody the spirit of Another Place with your friendly welcome, effortless charm, and seamless efficiency, and in return you will receive a unique insight into all aspects of a busy, award-winning hotel – from daily administration to elevated customer service.
As our Receptionist you will be:
- Assisting with all aspects of a guest's stay, from booking meals, golf and treatments to helping with luggage and dealing with any queries or concerns.
- Completing all daily responsibilities and tasks in a timely manner.
- Checking guests in and out.
- Preparing guest invoices, billing and taking payments.
- Identifying when guests might need help (and being on hand to offer it).
- Presenting a professional appearance and attitude at all times and maintaining an excellent standard of customer service.
- Responding to all enquiries in a timely manner and in a style that adheres to our brand guidelines.
- Resolving complaints with a sympathetic ear and a proactive problem-solving approach and escalating them (as needed) to your House Manager.
- Completing daily tasks quickly and efficiently.
- Acting in accordance with Health & Safety laws.
- Maintaining public spaces and keeping them clean and tidy.
- Being an active and engaged member of the team, carrying out duties to assist in the smooth running of the hotel as requested by your line manager.
- Living and breathing the Another Place Hotel and advocating for our brand ethos and values.
The skills you will be sharing with us:
- Meticulous attention to detail.
- Previous experience of using property management systems.
- Basic knowledge of Microsoft Office, Word, Excel and Outlook.
- Previous Front of House experience.
- Previous Housekeeping experience (desirable).
- A First Aid qualification.
- A current Enhanced DBS (this may also be obtained upon employment).
- Strong communication skills.
- Guest focused and self-motivated.
- Adept at prioritising and time management.
- Demonstrating comprehensive administrative skills.
Additional experience you will need:
- Previous experience of island living, or equivalent (desirable).
- A valid driving licence, and relevant driving experience.
- Access to your own transport (essential).
Life at Another Place – The Machrie on Islay embraces all-season island living. Due to the hotel’s remote location, you will require a valid driving license and access to a personal vehicle. We also offer team accommodation within same-sex residences (where possible).
What we will offer you in return:
- A relaxed, professional place to work in a beautiful location – Islay 'the queen' of the Hebridean archipelago off the West Coast of Scotland.
- A welcoming team of like minds, eager to support and encourage each other.
- Accommodation (as required, dependent on availability).
- Excellent career prospects in an ever-expanding organisation.
- An Islay Living Allowance provided for team members residing off-site.
- Use of our Championship Links Golf Course.
- Special rates for you and your friends & family to stay at Another Place – The Machrie, Another Place – The Lake, SeaSpace, and Watergate Bay Hotels.
- Discounts for you and your friends & family to eat at our variety of restaurants.
- Team social events throughout the year.
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
If you would love to join us as our Receptionist, apply now and be part of our journey at Another Place – The Machrie, a wonderful place to work.
Front Desk Receptionist employer: Another Place, The Machrie
Contact Detail:
Another Place, The Machrie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist
✨Tip Number 1
Get to know the company before your interview! Research Another Place – The Machrie, its values, and what makes it unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with charm and efficiency.
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A polished appearance reflects your attention to detail and shows that you understand the importance of maintaining a professional image in hospitality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and outgoing nature that fits perfectly with our team at Another Place.
Tailor Your Application: Make sure to tailor your application to the Receptionist role. Highlight your previous experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Another Place, The Machrie
✨Know the Brand
Before your interview, take some time to research Another Place – The Machrie. Understand their ethos, values, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to provide excellent customer service. Highlight your ability to handle complaints with empathy and a proactive approach.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you've managed tasks efficiently in previous jobs, especially in fast-paced environments. Mention any experience with property management systems or administrative tasks that required precision.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or what a typical day looks like at Another Place. This shows you're engaged and eager to learn more about the role.
