Food & Beverage Assistant

Wild coastlines, big skies and a close-knit island community set the rhythm of daily life on Islay. It’s a haven for people who live and breathe the outdoors. Exhilarating and revitalising, vibrant and relaxed - the wonder of the wilds here is limitless. Set within this captivating landscape lies Another Place, The Machrie. Originating from the Gaelic term ‘machair’, meaning ‘the linking stretch of land that joins the grassy dunes with the shoreline’, The Machrie offers elevated comforts and unforgettable experiences.

Our Food and Beverage team is essential for maintaining our exemplary guest satisfaction at Another Place, The Machrie. Delivering exceptional dining, our Food and Beverage Assistants craft exquisite coffee, mix cocktails, and ensure that guests receive a consistently high-quality dining experience. Together, we ensure that guests receive a warm welcome and are cared for, aware of our current offerings, and enjoy every moment that they spend with us.

As our Food and Beverage Assistant you’ll be:

• Greeting guests warmly while delivering excellent customer service.
• Prepared for service through effective mise en place and advance preparation.
• Anticipating guest needs and responding promptly to requests or concerns.
• Clearly communicating menu details across all services (breakfast, lunch, afternoon tea, room service, dinner).
• Taking food and beverage orders accurately and efficiently.
• Maintaining solid knowledge of food, beverages, and current menus, including wine and whisky availability.
• Coordinating with kitchen and bar teams to ensure timely order delivery.
• Serving food and beverages professionally and courteously, including recommending pairings.
• Sharing guest feedback and training needs with team members.
• Handling cash and card transactions accurately.
• Maintaining cleanliness and organisation in dining and back-of-house areas, including daily Riskproof completion.

You'll also be:

• A team player able to work independently while remaining compliant with all licensing laws.
• Experienced in bar service and events is desirable, however training is provided.
• Confident handling room service orders, guest feedback, and timely service delivery.
• Aware of allergens and adhering to food safety and sanitation standards (training provided).
• Flexible to support different hotel areas as needed.
• Fostering a positive, inclusive team environment and promoting our shared responsibility to care for our teams and planet.

The skills you’ll be sharing with us:

• Previous experience in a similar role (preferred but not required).
• A strong guest focus and ability to work in a team.
• Excellent communication and interpersonal skills.
• Strong attention to detail with organizational skills.
• Basic math skills for handling cash transactions.
• A Food Hygiene certificate (desirable).
• Excellent time management and delegation skills.
• Ability to work effectively in a fast-paced environment.
• Good listening skills and a proactive, helpful attitude towards team members (essential).
• A willingness to work evenings, weekends, and holidays as needed (essential).
• Previous experience of island living or similar (desirable).
• Interests in the outdoors, natural history, marine or animal science, photography, or documentary filmmaking (desirable).

Due to the hotel’s remote location, you will require a valid driving license and access to a personal vehicle (preferred). We also offer team accommodation within same-sex residences where possible. As a team, we work together to deliver memorable moments for our guests to immerse themselves in the vibrancy of island living.

What we’ll offer you in return:

• A relaxed, professional place to work in a beautiful location – Islay ‘the queen’ of the Hebridean archipelago off the West Coast of Scotland.
• Accommodation (dependent on availability).
• An Islay Living Allowance provided for team members residing off-site (£2598 per year).
• Use of our Championship Links Golf Course (7,000 yards from the back tees, rated one of the world's top 100), regardless of ability.
• A welcoming team of like minds, eager to support and encourage each other.
• Excellent career prospects in an ever-expanding organisation.
• Special rates for you and your friends & family to stay at Another Place – The Machrie, Another Place – The Lake, SeaSpace, and Watergate Bay Hotels.
• Discounts for you and your friends & family to eat at our variety of restaurants (including 18 Restaurant and Bar).
• Team social events throughout the year.
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Life at Another Place isn't just a job - it's a transformative career opportunity. If you would love to join us as our Food and Beverage Assistant, apply now and be part of our journey at Another Place, The Machrie - a wonderful place to work.