At a Glance
- Tasks: Deliver unforgettable guest experiences and oversee the Front Desk team.
- Company: Another Place, The Machrie - a stunning hotel on the beautiful Isle of Islay.
- Benefits: Competitive salary, monthly tips, living allowance, and discounts for friends and family.
- Other info: Enjoy career growth opportunities and a supportive team environment.
- Why this job: Join a passionate team in a breathtaking location and make a real impact on guests' stays.
- Qualifications: Excellent communication skills and a passion for exceptional guest service.
The predicted salary is between 30000 - 40000 £ per year.
Another Place, The Machrie offers a competitive salary, monthly tips, and an annual £2,598 Islay Living Allowance (paid monthly) for all off-site team. Facing the Atlantic, on the isle of Islay, with unbroken views of dunes, sea and sky, adventure and a landscape teeming with wildlife await.
We’re looking for a Duty House Manager to deliver memorable, meaningful, and elevated experiences for our guests – from first impression to final goodbye. Guests will remember you for underpinning the happiness that shaped their stay, and locals will remember you for your close attention to detail. You’ll embody the spirit of Another Place with your friendly welcome, effortless charm, and seamless efficiency, and oversee our Front Desk team.
This is a full-time position working 40 hours per week. As our House Manager you’ll be:
- Enhancing the guest experience at every stage, from first contact to farewell, with a thoughtful and proactive approach.
- Anticipating needs, resolving issues seamlessly, and handling feedback with professionalism and care.
- Acting as a knowledgeable point of contact for all guest enquiries, with a strong understanding of the hotel, its systems, and procedures.
- Supporting, guiding, and inspiring the host team to deliver a consistently guest-focused experience.
- Maintaining high standards across guest-facing areas, working closely with housekeeping and maintenance.
- Overseeing bookings and guest communications, ensuring each stay is well-prepared and tailored.
- Keeping up to date with allergy procedures and supporting safe, informed service.
- Managing end-of-day processes and liaising with accounts where required.
You’ll also:
- Support wider operations as needed, working collaboratively across departments.
- Adhere to all Health, Safety, and Licensing requirements.
- Act as a First Aid responder and Fire Warden as required.
With 43 beautifully designed rooms, a world-class Scottish championship links golf course, a contemporary restaurant showcasing seasonal island produce, and a wild Scandinavian-inspired hot tub garden, The Machrie encapsulates the best of both worlds; a feeling of being looked-after, and the freedom to explore.
The skills you’ll be sharing with us:
- Excellent communication skills, with the ability to engage confidently with guests and team members.
- Previous experience of island living (or equivalent).
- Highly organised, with strong administrative and time-management skills.
- A proactive, solutions-focused approach with the ability to remain calm under pressure.
- A passion for delivering exceptional guest experiences, particularly for high-end and diverse clientele.
- Confident coordinating guest journeys, including arrivals, departures and on-island experiences.
- Comfortable working across departments, with a hands-on approach when required.
- Basic knowledge of Microsoft Office (Word, Excel and Outlook).
- Personal Licence holder (or willingness to obtain).
- Current Enhanced DBS (or willingness to obtain).
- Previous F&B experience (desirable).
- First Aid qualification (desirable).
Life at Another Place, The Machrie embraces all-season island living. With limited entertainment, and few distractions, it requires an appreciation and resilience for rural life. Due to the hotel’s remote location, you will require a valid driving license and access to a personal vehicle.
What we’ll offer you in return:
- A relaxed, professional place to work in a beautiful location – Islay ‘the queen’ of the Hebridean archipelago off the West Coast of Scotland.
- Accommodation (as required, dependent on availability).
- An Islay Living Allowance provided for team members residing off-site.
- A welcoming team of like minds, eager to support and encourage each other.
- Excellent career prospects in an ever-expanding organisation.
- Use of our Championship Links Golf Course, regardless of ability.
- Special rates for you and your friends & families to stay at Another Place, SeaSpace, and Watergate Bay Hotels.
- Discounts for you and your friends & families to eat at our variety of restaurants.
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
- Team social events throughout the year.
If you would love to join us as our Duty House Manager, apply now and be part of our journey at Another Place, The Machrie, a wonderful place to work.
Duty House Manager employer: Another Place, The Machrie
Another Place, The Machrie is an exceptional employer located on the stunning Isle of Islay, offering a competitive salary, monthly tips, and a unique Islay Living Allowance for off-site team members. With a focus on creating memorable guest experiences, our supportive work culture fosters personal and professional growth, while providing access to beautiful surroundings, team social events, and excellent career prospects within a welcoming community.
Contact Details:
Another Place, The Machrie Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty House Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of Another Place.
✨Tip Number 2
Practice your communication skills! As a Duty House Manager, you'll need to engage confidently with guests and team members. Try role-playing common scenarios with a friend to get comfortable with handling guest enquiries and feedback.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed guest experiences or resolved issues in the past. This will demonstrate your proactive approach and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team at Another Place, which is always a bonus!
We think you need these skills to ace Duty House Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest experiences and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Duty House Manager role. Highlight your relevant experience and skills that align with our values at Another Place, The Machrie. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Another Place, The Machrie.
How to prepare for a job interview at Another Place, The Machrie
✨Know the Venue Inside Out
Before your interview, take some time to research Another Place, The Machrie. Familiarise yourself with its unique offerings, like the stunning views and the local seafood. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Guest Experience Skills
As a Duty House Manager, your ability to enhance guest experiences is crucial. Prepare examples from your past roles where you’ve gone above and beyond for guests. Highlight your proactive approach and how you resolved issues seamlessly to ensure satisfaction.
✨Demonstrate Team Leadership
You’ll be overseeing the Front Desk team, so it’s important to convey your leadership style. Share specific instances where you’ve inspired or guided a team to deliver exceptional service. Emphasise your communication skills and how you foster a collaborative environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Think of scenarios related to guest complaints or operational challenges. Practising your responses will help you articulate your thought process and demonstrate your calmness in difficult situations.
