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- Tasks: Supervise daily operations and ensure an exceptional guest experience at The Brackenrigg Inn.
- Company: The Brackenrigg Inn, a contemporary pub with stunning views in the Lake District.
- Benefits: Career growth, team discounts, social events, and a supportive work environment.
- Why this job: Join a vibrant team in a beautiful location and make a real impact on guest experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for teamwork.
The predicted salary is between 25000 - 30000 £ per year.
Located on the shores of Ullswater in the Lake District, The Brackenrigg Inn offers a relaxed, contemporary pub environment with local cuisine and stunning views. We are seeking a full‑time Pub Supervisor to support the Manager in overseeing day‑to‑day operations, ensuring a smooth and professional experience for guests.
Responsibilities
- Work to exceed guest expectations by supervising the Inn in a relaxed but professional manner.
- Support the team, taking a hands‑on approach during shifts and assisting on the floor.
- Liaise with the Manager to successfully deliver service.
- Support Housekeeping to help drive standards.
- Learn all systems required to carry out duties.
- Ensure billing is completed with a personal, grounded touch.
- Manage all complaints and feedback to company standard, lending a sympathetic ear to any concerns.
- Support ongoing training, development and performance of the Inn team, promoting a culture of continual professional growth.
- Ensure a safe environment for both staff and guests, adhering to the company’s health and safety policy and procedures.
Qualifications
- Proven experience within a similar setting (desirable).
- Supervisory experience (desirable).
- A minimum of Grade C (or above) in GCSE Maths and English.
- Strong attention to detail with the ability to maintain accurate records.
- Experience using Microsoft Word and Excel.
- Computer literate with excellent written and verbal communication skills.
- Ability to work effectively in a fast‑paced environment.
- Excellent multi‑tasking skills, able to manage multiple responsibilities efficiently.
- Capable of guiding and motivating a team effectively.
- Experienced in cash handling, ensuring accuracy in all transactions.
- A responsible and reliable nature.
- Confident in communication and decision‑making.
What we can offer
- A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater.
- Excellent career prospects in an ever‑expanding organisation.
- Special rates for you, your friends and family to stay at Another Place, SeaSpace, and Watergate Bay Hotels.
- Team discounts on treatments in Swim Club.
- Discounts for you and your friends and family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouse and The Brackenrigg Inn.
- Team social events throughout the year.
- Team assistance scheme – a dedicated helpline for support and advice on topics from mental health through to managing your finances.
Pub Supervisor employer: Another Place, The Lake
Contact Detail:
Another Place, The Lake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Supervisor
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and understand what makes a great pub experience. This will help you stand out in interviews by showing your passion for the industry.
✨Tip Number 2
Network like a pro! Connect with people in the hospitality industry on social media or at local events. You never know who might have a lead on a job or can give you insider tips about The Brackenrigg Inn.
✨Tip Number 3
Practice your interview skills! Get a friend to do a mock interview with you, focusing on how you’d handle guest complaints or support your team. Confidence is key, and we want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at The Brackenrigg Inn. Let’s make it happen!
We think you need these skills to ace Pub Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Pub Supervisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring your unique flair to our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re the right fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Another Place, The Lake
✨Know the Venue Inside Out
Before your interview, make sure you know The Brackenrigg Inn well. Familiarise yourself with its menu, atmosphere, and any recent events or changes. This shows genuine interest and helps you answer questions about how you would enhance the guest experience.
✨Showcase Your Supervisory Skills
Be ready to discuss your previous supervisory experience. Think of specific examples where you successfully managed a team or resolved conflicts. Highlight your hands-on approach and how you motivate others, as this is key for the Pub Supervisor role.
✨Demonstrate Your Customer Service Mindset
Prepare to talk about how you handle guest complaints and feedback. Share examples of when you went above and beyond to ensure customer satisfaction. This will illustrate your ability to maintain a professional yet relaxed environment.
✨Highlight Your Multi-Tasking Abilities
In a fast-paced pub setting, being able to juggle multiple responsibilities is crucial. Be prepared to discuss how you manage your time and prioritise tasks effectively. Use real-life scenarios to show how you thrive under pressure.