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- Tasks: Assist with daily pub operations and provide excellent customer service.
- Company: The Brackenrigg Inn, part of Another Place hotel collection in the stunning Lake District.
- Benefits: Enjoy team discounts, career growth, and a supportive work environment.
- Why this job: Join a vibrant team and make a real impact on guests' experiences.
- Qualifications: Friendly personality, attention to detail, and a passion for hospitality.
- Other info: Flexible hours in a beautiful location with opportunities for personal development.
The predicted salary is between 1200 - 1800 £ per month.
Local food and drink, contemporary en-suite rooms, roaring fires and lively conversation await for guests, locals and walkers in our relaxed and inviting Cumbrian pub. Acquired by Another Place hotel collection, The Brackenrigg Inn captures the ethos from The Lake hotel and extends it to a vibrant and inviting pub with rooms - where warm hospitality and contemporary comfort combine with views over Ullswater and the fells.
As a member of our team, you’ll work alongside likeminded individuals who support each other and prioritise happiness, in every interaction, for our guests and team alike. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests.
We’re looking for a General Assistant to assist our team at The Brackenrigg Inn. You’ll live and breathe hospitality, become an advocate for our variety of locally sourced food and drink, and be an essential component to all the aspects that go into making a busy pub operation run like clockwork. In return, you’ll find yourself in a supportive group of likeminded people with a shared outlook on life, where friendship, connection, flexibility, variety and challenge make every working day worthwhile. This is a full-time position on a zero-hour contract.
As our General Assistant you’ll be:
- Assisting with day-to-day pub operations.
- Serving customers with a smile and providing great hospitality.
- Helping behind the bar and on the floor as needed.
- Keeping the pub clean, tidy, and welcoming.
- Supporting kitchen/food service during busy times.
- Polishing cutlery ready for our bar and waiting teams to use.
- Cleaning and sanitising our kitchens and back of house corridor floors.
- Washing and polishing glasses.
- Making sure our bar is fully stocked.
- Working in all areas of the restaurant and bar.
- Keeping your surrounding working area clean, tidy and organised.
- Working together as part of our committed, efficient and dynamic team.
Job skills and requirements:
- A friendly and outgoing personality.
- Reliable and responsible.
- A passion for providing the best customer service possible.
- A strong attention to detail.
- The ability to remain calm under pressure.
- Good communication skills.
- A well-rounded, positive team player.
What we’ll offer you in return:
- A relaxed, professional place to work in a beautiful location.
- Excellent career prospects in an ever-expanding organisation.
- Special rates for you and your friends & family to stay at Another Place, SeaSpace, and Watergate Bay Hotels.
- Team discounts on treatments in Swim Club.
- Discounts for you and your friends & family to eat at our restaurants: at The Brackenrigg Inn, Rampsbeck, Living Space and Glasshouse.
- Team social events throughout the year.
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in the Lake District National Park, you'll never be short on inspiration.
If you would love to join us as our General Assistant, apply now and be part of our journey at The Brackenrigg Inn, a wonderful place to work.
General Assistant – The Brackenrigg Inn in Penrith employer: Another Place, The Lake
Contact Detail:
Another Place, The Lake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant – The Brackenrigg Inn in Penrith
✨Tip Number 1
Get to know the team! Before your interview, try to connect with current staff on social media or through networking events. This will give you insights into the pub's culture and help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Show off your hospitality skills! During the interview, share specific examples of how you've provided excellent customer service in the past. Remember, they’re looking for someone who can bring a smile and create a welcoming atmosphere for guests.
✨Tip Number 3
Be flexible and ready to adapt! The Brackenrigg Inn values variety and challenge, so highlight your ability to handle different tasks and work under pressure. Show them you’re a well-rounded team player who can jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Brackenrigg Inn. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace General Assistant – The Brackenrigg Inn in Penrith
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words.
Tailor Your Application: Make sure to tailor your application to reflect our core values: We Care, We Notice, We Change. Highlight experiences that show how you embody these values in your previous roles or daily life.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Brackenrigg Inn.
How to prepare for a job interview at Another Place, The Lake
✨Know the Venue
Before your interview, take some time to research The Brackenrigg Inn. Familiarise yourself with their menu, values, and the overall atmosphere. This will not only show your genuine interest but also help you connect your experiences to what they offer.
✨Showcase Your Hospitality Skills
As a General Assistant, hospitality is key. Be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or handled a challenging situation with grace.
✨Emphasise Teamwork
The Brackenrigg Inn values a supportive team environment. Prepare to discuss your experiences working in teams, highlighting how you contribute to a positive atmosphere and support your colleagues. Mention any instances where you helped out during busy times.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. You might ask about their approach to staff training or how they ensure a great experience for both guests and team members. This demonstrates your commitment to being part of their community.
