Night Duty Manager

Warm hospitality and contemporary comfort combine with views over Ullswater and the fells. Another Place, The Lake is for taking it easy with your favourite people, exploring the wilderness, swimming beneath a full moon, paddleboarding across the lake, eating and drinking well, letting go and having a good time. Another Place Hotels – a place to take your hospitality career to new heights. With a team that values connection, flexibility, variety, and challenge, we’re all about making a meaningful impact on our guest's holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests.

At Another Place, we don’t just provide a place for our guests to rest their heads - we create memorable experiences that they’ll remember for a lifetime. An unforgettable holiday experience amidst 18 acres of Lake District National Park, Another Place offers private lake shore and views over Ullswater and the fells. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

Our Night House Manager role: We’re looking for a Night House Manager to be responsible for the operation of the hotel, while running night audits and providing friendly and efficient reception service. You’ll be friendly, hardworking and customer-focused, and have excellent time-keeping skills that enable you to prioritise under pressure, ensuring that our guests continue to enjoy our experience first-class, flawless service. Please note, this role is contracted for 40 hours per week, four nights out of seven, and your own transport (due to limited public transport) is essential.

In return for your enthusiasm and commitment, you’ll find yourself in a supportive group of likeminded people with a shared outlook on life, where friendship, connection, flexibility, variety and challenge make every working day worthwhile. Joining our team means being part of a community that values excellence, innovation, and kindness in everything we do. Our commitment to our team is reflected in our exceptional working environment - one that promotes a work-life balance, professional development, and plenty of opportunities for growth.

As our Night House Manager you’ll be:

• Overseeing and assisting in the smooth running of all guest-related issues.
• A physical presence at the front desk until all guests have returned to their rooms.
• Ensuring that the night audit is run accurately and in line with SOPs.
• Preparing the arrival cards and charge cards for the following day’s arrivals.
• Conducting regular floor and safety checks.
• Preparing and delivering any room service orders.
• Overseeing the Night Cleaners and ensuring all areas are cleaned to the required standard.
• Ensuring the internal security of the building, i.e. external doors are locked and secure, CCTV is monitored regularly.
• Responsible for the cleanliness of the reception area, and the cleaning and maintenance of the open fires.
• Advising senior management of any major incidents as per the emergency contact sheet.
• Enforcing and complying with all company policies and procedures which are fundamental in maintaining effective performance, communication and business reputation.
• Providing a detailed handover to the early House Manager, including any guest related or maintenance issues.
• Supporting the management team with any relevant administration tasks as required.

Job skills and requirements:

• A minimum of two years’ experience in a similar role.
• Experience of running nightly audits.
• Excellent communication skills.
• A diplomatic, cooperative nature.
• A sound knowledge of hotel integrated PMS systems.
• Solid knowledge of Microsoft Office, Word, Excel & Outlook.
• Previous Front of House experience.
• First Aid qualification (preferred).
• Current Enhanced DBS (preferred).
• Fire warden experience (preferred).
• Ability to remain calm under pressure.
• Commitment to customer service.
• A strong team player, with proactive enthusiasm and a positive mindset and approach.

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater.
• Excellent career prospects in an ever-expanding organisation.
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotels.
• Team discounts on treatments in Swim Club.
• Discounts for you and your friends & family to eat at our restaurants: Rampsbeck, The Living Space, Glasshouse and The Brackenrigg.
• Team social events throughout the year.
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.

From discounted stays to training and development opportunities, we’re all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you’ll never be short on inspiration. Working at Another Place isn’t just a job - it’s a transformative career opportunity. If you would love to join us as our Night House Manager, apply now and be part of our journey at The Lake, a wonderful place to work.