Host

Front of House Host –
Another Place, The Lake | Hosts and House Managers

Warm hospitality and
contemporary comfort combine with views over Ullswater and the fells. Another
Place, The Lake is for taking it easy with your favourite
people, exploring the wilderness, swimming beneath a full
moon, paddleboarding across the lake, eating and drinking
well, letting go and having a good time.

Another Place Hotels – a place
to take your hospitality career to new heights. With a team that values
connection, flexibility, variety, and challenge, we\’re all about making a
meaningful impact on our guest’s holiday. Our three core values – We Care, We
Notice, We Change – show what it means to work for a hotel which goes above and
beyond for our team and guests. At Another Place, we don\’t just provide a place
for our guests to rest their heads – we create memorable experiences that
they\’ll remember for a lifetime.

An unforgettable holiday
experience amidst 18 acres of Lake District National Park, Another Place offers
private lake shore and views over Ullswater and the fells. For our guests, how
their stay makes them feel is crucial; cared about, looked after, welcome. It’s
the heart and soul of our active relaxation concept, made possible by the
people on our team.

Our Front of House Host role:

We’re looking for an attentive,
outgoing Front of House Host with a can-do attitude to help our guests feel at
home – from first impression to final goodbye. You’ll embody the
spirit of Another Place with your friendly welcome, effortless charm and
seamless efficiency; balancing customer service and computer administration to
craft a rewarding career that encompasses the best of both worlds.

You’ll continually expand your
skillset, ensuring that each day is filled with adaptability, creativity, and
fun, and receive a unique insight into every aspect of working within a
busy, award-winning hotel. Guests will be sure to remember you for
underpinning the happiness that shaped their holiday, and you’ll thrive within the role as you
progress within your hospitality career.

As our Front of House Host
you’ll be:

At the Front
Desk

• Completing all daily responsibilities and
  tasks in a timely manner.
• Customer focused at all times.
• Expanding your understanding of the local
  area and wider hotel operations.
• Providing excellent customer service,
  ensuring all visitors to The Lake are greeted and have positive first
  impressions.
• Checking guests into the hotel, ensuring
  a brand standard tour is given.
• Assisting guests with their luggage
  (where needed).
• Checking guests out of the hotel,
  ensuring brand standards are followed.
• Supporting our Food and Beverage
  department with guest restaurant bookings and adaptions.

Within the Swim Club

• Managing access to the Swim Club.
• Acting as the main point of contact for
  all visitors to Swim Club and ensuring its facilities are fully explained
  to all users, including a tour on first visits.
• Familiarising guests with the area and
  helping where needed, ensuring that Swim Club guidelines are adhered to.
• Informing guests of the treatments &
  activities list.
• Showing guests through to the treatments
  snug and issuing them with a tablet for consultation forms.
• Liaising with the therapists on duty to
  update them on any changes to their appointments throughout the
  day.
• Completing any Membership renewals as
  directed by the Senior House Manager.

At the SheepShed

• Presenting a professional appearance and
  attitude at all times and maintaining an excellent standard of customer
  service.
• Ensuring the SheepShed is kept clean and
  tidy and that wetsuits/boots/kit are washed as required.
• Assisting in the preparation & organisation
  of activities for our guests, both on and off the water.
• Responsible for all kit inspections of
  Another Place sports equipment and maintaining their appearance to ensure
  they meet guest expectations.
• Working as part of a team to set up, pack
  up, and proactively help all guests using the equipment on the lake.

You’ll also be:

• Representing our Another Place – The Lake
  brand at all times.
• Responding to all enquiries in a timely
  manner and in a style that adheres to our brand guidelines.
• Responsible for treatments, activities,
  kids\’ zone, restaurant, and secondary sales/bookings either in person, by
  telephone or by email.
• Ensuring bookings are maximised within
  the parameters of the system, conveyed to the relevant Therapists and
  Instructors.
• Creating accounts for payments.
• Responsible for keeping the Host Desk,
  and any other relevant areas, up to standard.
• Carrying out appropriate end of day
  banking.
• Signing in/out keys and opening/closing
  Host areas as per training.

The skills you’ll be sharing
with us:

• Comprehensive IT skills
• Meticulous attention to detail – you’ll
  notice when a guest needs help with something (sometimes even before they
  do!)
• Previous experience of using property
  management systems
• Basic knowledge of Microsoft Office,
  Word, Excel and Outlook
• Previous FOH experience
• Previous F&B experience
• First Aid qualification
• Current Enhanced DBS (this may also be
  obtained upon employment)
• Good communication skills
• Experience of hotel computer systems and
  administration
• Adept at prioritising and time management

What we can offer in return:

• A relaxed, professional
  place to work in a beautiful location – right on the shores of Ullswater
• Excellent career
  prospects in an ever-expanding organisation
• Special rates for you
  and your friends & family to stay at Another Place and Watergate Bay
  Hotel
• Team discounts on
  treatments in Swim Club
• Discounts for you and
  your friends & family to eat at our restaurants: at Rampsbeck, Living
  Space, Glasshouse and The Brackenrigg
• Team social events
  throughout the year
• Team assistance scheme
  – a dedicated helpline for support & advice on topics from mental
  health through to managing your finances

Joining our team means being
part of a community that values excellence and kindness in everything we do.
Our commitment to our team is reflected in our exceptional working environment
– one that promotes a work-life balance, professional development, and plenty
of opportunities for growth. You’ll also have paddleboarding, hill walking, and
an abundance of natural beauty right on your doorstep.

From discounted stays to
training and development opportunities, we\’re all about helping our team
achieve their personal and professional goals. Located in 18 acres of Lake
District National Park, you\’ll never be short on inspiration. Working at
Another Place isn’t just a job, it’s a transformative career opportunity.

If you would love to join us as
our Front of House Host apply now and be part of our journey at The Lake, a
wonderful place to work.