At a Glance
- Tasks: Assist in daily pub operations and provide top-notch customer service.
- Company: Join a vibrant Cumbrian pub with a focus on hospitality and community.
- Benefits: Enjoy a beautiful location, career growth, and special rates for friends.
- Other info: Flexible hours in a supportive environment with great career prospects.
- Why this job: Be part of a dynamic team that values connection and makes a real impact.
- Qualifications: Friendly, reliable, and passionate about delivering excellent service.
The predicted salary is between 1200 - 1600 £ per month.
Local food and drink, contemporary en-suite rooms, roaring fires and lively conversation await for guests, locals and walkers in our relaxed and inviting Cumbrian pub. Acquired by Another Place hotel collection, The Brackenrigg Inn captures the ethos from The Lake hotel and extends it to a vibrant and inviting pub with rooms - where warm hospitality and contemporary comfort combine with views over Ullswater and the fells.
As a member of our team, you’ll work alongside likeminded individuals who support each other and prioritise happiness, in every interaction, for our guests and team alike. With a team that values connection, flexibility, variety, and challenge, we’re all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests.
We’re looking for a General Assistant to assist our team at The Brackenrigg Inn. You’ll live and breathe hospitality, become an advocate for our variety of locally sourced food and drink, and be an essential component to all the aspects that go into making a busy pub operation run like clockwork. This is a full-time position on a zero-hour contract.
Responsibilities
- Assisting with day-to-day pub operations.
- Serving customers with a smile and providing great hospitality.
- Helping behind the bar and on the floor as needed.
- Keeping the pub clean, tidy, and welcoming.
- Supporting kitchen/food service during busy times.
- Polishing cutlery ready for our bar and waiting teams to use.
- Cleaning and sanitising our kitchens and back of house corridor floors.
- Washing and polishing glasses.
- Making sure our bar is fully stocked.
- Working in all areas of the restaurant and bar.
- Keeping your surrounding working area clean, tidy and organised.
- Working together as part of our committed, efficient and dynamic team.
Job skills and requirements
- A friendly and outgoing personality.
- Reliable and responsible.
- A passion for providing the best customer service possible.
- A strong attention to detail.
- The ability to remain calm under pressure.
- Good communication skills.
- A well-rounded, positive team player.
Benefits
- A relaxed, professional place to work in a beautiful location.
- Excellent career prospects in an ever-expanding organisation.
- Special rates for you and your friends.
General Assistant employer: Another Place, The Lake
Another Place, The Lake is an exceptional employer that prioritises the wellbeing of both its guests and employees. With a focus on personal development and training opportunities, you will thrive in a supportive work culture surrounded by stunning natural beauty. The flexible hours and zero-hours contract allow for a perfect work-life balance, making it an ideal place for those seeking meaningful employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Another Place, The Lake. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Another Place, The Lake
Don't be shy about reaching out to Another Place, The Lake directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Another Place, The Lake and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Another Place, The Lake
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
