Technical Support Engineer - BAR

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Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers.

We are looking for a new Technical Support Engineer – BAR employee to be based in Kendal or Blackburn.

What a typical day looks like:

• Provide technical support to the LVS sales team and clients throughout the enquiry process.
• Be able to engage with clients/consultants to ensure we are in control of the design process and influence Plans and Specifications.
• Positive engagement in developing company Busbar products and to facilitate sales execution.
• To view and approve drawings including assisting with the design / development and submittals of technical aspects of specifications throughout the enquiry stage.
• Minimising exposure and risk throughout the sales process by assisting the Busbar sales team completing CDEs and other required technical documentation.
• Assist with the coordination of key project proposals during the handover process to operations.
• To build and maintain effective working relationships with the client, colleagues and any other associated third parties.
• To help provide technical direction in product design to drive innovation of the Anord Mardix solutions.
• Proactive risk identification and recognise system deficiencies and implement effective technical solutions.
• Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities of Anord Mardix and the specifications of the customer.
• Prepares and maintains required documentation.
• To assist with all technical aspects of Busbar enquiries as required.
• Effectively apply the company’s methodology and enforce company standards.
• Ensuring effective, timely & appropriate solutions are developed, communicated & implemented to fulfil the business requirement, ensuring all technical activities are coordinated in a timely manner to avoid delays during the enquiry stage.
• To promote, always develop and extend any business of the Company and in all respects conform to and comply with the proper and reasonable directions and regulations of the Company.
• To report to the Sales Operations Manager – Busbar.

The experience we are looking to add to our team:

• The ideal candidate be self-motivated, enthusiastic and conscientious with a high standard of attention to detail.
• Must be able to work accurately to deadlines in a busy and pressurised environment and demonstrate flexibility.
• The ability to interface with Electrical Consultants, Lead Electrical Engineers, and End Users.
• Knowledgeable of Anord Mardix Electrical products, services, and competitors.
• Full UK driving license is mandatory
• Eligible to work in UK.

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success
• Opportunities to learn new skills in a fast-paced industry
• A competitive salary and benefits package that includes:

• A merit-based annual pay review
• Enhanced annual leave
• Employee recognition scheme and long service awards
• Referral bonus
• Volunteer days
• Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
• Sick pay scheme
• Cycle to Work scheme
• Enhanced maternity/paternity leave

Flexible/Remote/Hybrid Work based on your Job Function

Travel opportunities (role dependent)

Support in your well-being by access to:

• Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On-site trained Mental Health First Aiders

Access to various discount programs (including food, activities, gym memberships etc.)

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.