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For Companies At a Glance
- Tasks: Lead service and maintenance operations across EMEA, managing a dynamic team and multiple contracts.
- Company: Join Anord Mardix, a global leader in critical power solutions with a focus on diversity and empowerment.
- Benefits: Enjoy competitive salary, flexible work options, and a supportive environment for personal growth.
- Other info: Access to well-being support, employee recognition, and opportunities for professional development.
- Why this job: Make a real impact in a vital industry while developing your career in a collaborative culture.
- Qualifications: Proven leadership in service roles, strong planning skills, and a willingness to travel.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Anord Mardix, a Flex company, is a global leader in critical power solutions with facilities around the globe. We manufacture switchgear and related products for installation in mission-critical and live commercial buildings, from data centres to international headquarters of major companies. We are committed to diversity, skill development, curiosity and empowerment—turning jobs into careers. Anord Mardix has an exciting opportunity for a Service & Maintenance Operations Manager, based remotely in the UK. In this role, you will manage all service and maintenance operations, leading a team of operations staff based in Kendal, and overseeing over 100 service contracts across the EMEA region.
Responsibilities
- Monitor and report progress and performance of Service and Maintenance works throughout EMEA
- Implement appropriate KPI’s to demonstrate business performance from Profit & Loss, SHEQ, Customer Satisfaction, Workload Forecasting and Resource Loading perspectives
- Identify improvements and develop ways of working for service and maintenance contracts
- Measure costs and drive changes needed
- Evaluate equipment used and its effectiveness, with recommendations as necessary
- Evaluate potential software to drive improvements and change
- Collaborate with the Head of CPS Sales to identify potential growth of the service and maintenance operations
- Ensure all CPS works are planned accordingly
- Manage and oversee service contract reviews
- Ensure awareness of and compliance with all applicable management systems, policies, and procedures
- Drive efficiency and effectiveness of service contracts
- Review project costs against time spent onsite
- Sign off Subcontractor Cost Tables and carry out subcontractor cost reviews
Qualifications
- Proven leadership experience in a service and maintenance-based role
- Understanding of the critical power industry is advantageous
- Strong track record delivering multiple contracts varying in value, often in excess of £1 Million
- Excellent planning and organisational skills
- Effective communicator with strong stakeholder management and client-facing experience
- Willingness to travel across the EMEA region as needed
- Must hold UK driving license
What you’ll receive
- An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success
- A competitive salary and benefits package including:
- A merit-based annual pay review
- Enhanced annual leave
- Employee recognition scheme and long service awards
- Referral bonus
- Volunteer days
- Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7
- Sick pay scheme
- Cycle to Work scheme
- Enhanced maternity/paternity leave
- Employee Assistance Programme with access to qualified counsellors
- On-site trained Mental Health First Aiders
At Flex, we welcome people of all backgrounds. Our employees thrive by living our values: supporting each other to find a better way, moving fast with discipline and purpose, and doing the right thing. We offer a respectful, inclusive and collaborative culture and a career at Flex that provides opportunities to grow and contribute to making great products that create value and improve people’s lives.
Anord Mardix is an Equal Opportunity Employer and employment decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. Reasonable accommodations are available in the recruitment process; please advise us of any accommodations you may need by emailing accessibility@flex.com.
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Service & Maintenance Operations Manager employer: Anord Mardix
Contact Detail:
Anord Mardix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Maintenance Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the critical power industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Anord Mardix and their service operations. Understand their values and how they align with your experience. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed service contracts and led teams in the past. This is your chance to shine and demonstrate your fit for the Service & Maintenance Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Anord Mardix.
We think you need these skills to ace Service & Maintenance Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service & Maintenance Operations Manager role. Highlight your leadership experience and any relevant achievements in the critical power industry to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values at Anord Mardix. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements and metrics. For example, mention how you improved service contract efficiency or customer satisfaction. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Anord Mardix
✨Know Your Numbers
As a Service & Maintenance Operations Manager, you'll need to demonstrate your understanding of KPIs and financial metrics. Brush up on how to discuss profit and loss statements, customer satisfaction scores, and workload forecasting. Be ready to share examples of how you've used these metrics to drive improvements in past roles.
✨Showcase Your Leadership Skills
This role requires proven leadership experience, so prepare to discuss your management style and how you've successfully led teams in the past. Think of specific instances where you motivated your team or resolved conflicts, and be ready to explain how you foster collaboration and empowerment among your staff.
✨Understand the Industry
Familiarise yourself with the critical power industry and Anord Mardix's position within it. Research recent trends, challenges, and innovations in the sector. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their goals and growth.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in managing service contracts and how you would address them. Practising these scenarios will help you respond confidently and effectively during the interview.