At a Glance
- Tasks: Coordinate service operations, manage customer needs, and ensure smooth communication across teams.
- Company: Join Flex, a leading manufacturing partner known for innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and a range of employee perks.
- Other info: Opportunities for career growth and a supportive work environment await you.
- Why this job: Be part of a dynamic team making a real difference in product delivery.
- Qualifications: Experience in service coordination and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
To support our extraordinary teams who build great products and contribute to our growth, we are looking to add a new CPS Service Coordinator located in Kendal, England.
The CPS Service Coordinator is responsible for supporting the efficient delivery of CPS service operations by coordinating service activities, managing customer requirements, and ensuring effective communication between internal teams, engineers, subcontractors, and clients. Working as part of a collaborative team, this role requires a proactive and organised individual who can manage multiple tasks within a fast-paced environment while maintaining high standards of accuracy and customer service.
- Processing customer and subcontractor orders
- Managing the CPS works calendar & booking service visits
- Report writing and site work analysis
- Ordering parts and consumables as necessary
- Arranging site access for engineers & undertaking briefings
- Managing fault calls and warranty issues
- Updating CPS systems accordingly
- Ensuring any other operational duties are undertaken as and when necessary
The experience we are looking to add to our team:
- Previous experience in a service coordination, administrative, or operational support role
- Strong team player with a positive and proactive approach
- Highly organised with the ability to prioritise and manage competing demands
- Strong attention to detail and commitment to accuracy
- Excellent written and verbal communication skills
- Confident engaging with stakeholders at all levels, both internally and externally
- Customer-focused with a professional and solution-oriented mindset
- Ability to perform effectively under pressure in a deadline-driven environment
- Good working knowledge of Microsoft Office, particularly Excel and Word
- Proven ability to communicate effectively with customers and stakeholders
- Eligibility to work in the UK.
Desirable:
- Experience working within an engineering, manufacturing, or service environment
- Experience of working with service management or scheduling systems
What you will receive for the great work you provide:
- A competitive salary and benefits package which includes:
- A merit-based annual pay review
- Enhanced annual leave
- Employee recognition scheme and long service awards
- Referral bonus
- Volunteer days
- Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
- Sick pay scheme
- Cycle to Work scheme
- Enhanced maternity/paternity leave
- Flexible/Hybrid Work based on your Job Function
- Travel opportunities (role dependent)
- Support in your well-being by access to Employee Assistance Programme offering free access to qualified counsellors and expert advice
- On-site trained Mental Health First Aiders
- Access to various discount programs (including food, activities, gym memberships etc.)
We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. This is only for disability assistance.
Service Coordinator - Flexible Supports in Kendal employer: Anord Mardix (UK) Ltd
Flex is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary and a comprehensive benefits package, including enhanced annual leave and flexible working options. Located in Kendal, our collaborative work culture fosters teamwork and innovation, providing ample opportunities for professional development and recognition. Join us to be part of a dynamic team dedicated to making a positive impact through innovative manufacturing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Flexible Supports in Kendal
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anord Mardix (UK) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anord Mardix (UK) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator - Flexible Supports in Kendal
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anord Mardix (UK) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anord Mardix (UK) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anord Mardix (UK) Ltd!
How to prepare for a job interview at Anord Mardix (UK) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
