At a Glance
- Tasks: Manage sales orders, coordinate deliveries, and provide top-notch customer support.
- Company: Join a dynamic team in a collaborative and supportive environment.
- Benefits: Enjoy competitive salary, professional development, and employee benefits.
- Other info: Fast-paced role with opportunities to improve processes and grow your career.
- Why this job: Be the backbone of our sales process and make a real difference for customers.
- Qualifications: Experience in sales admin or customer service, with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Job Description
About the Role We are looking for a highly organised and customer-focused Sales Coordinator to join our team.
This role is integral to the smooth operation of our sales process, ensuring customer orders are processed accurately, deliveries are coordinated efficiently, and customer accounts are managed effectively.
Working closely with the Sales, Finance, Logistics and Warehouse teams, you will manage the complete order lifecycle while providing exceptional service to our customers.
Key Responsibilities Raise and process new sales orders in Oracle, ensuring customer information, pricing, documentation and order details are accurate.
Post customer cash receipts in Oracle and allocate payments correctly to customer accounts.
Monitor customer accounts and proactively follow up outstanding payments once goods have been confirmed for delivery.
Coordinate with customers, Sales, Logistics and Warehouse teams to ensure timely deliveries and resolve delivery-related issues.
Manage the complete sales order process from order creation through to completion, including closing sales orders and posting final cash receipts.
Respond promptly and professionally to customer enquiries regarding orders, deliveries, invoices, payments and product availability.
Raise packing slips and process inventory movements to maintain accurate stock records.
Work closely with the Finance team to resolve account queries, reconcile customer balances and maintain accurate financial records.
Provide day-to-day administrative support to the Sales team to ensure efficient order processing and outstanding customer service.
Identify opportunities to improve processes and support the implementation of enhanced operational and financial controls.
About You The ideal candidate will be an organised and proactive professional with excellent communication and problem-solving skills.
You will be comfortable managing multiple priorities in a fast-paced environment while maintaining a high level of accuracy.
Skills and Experience Previous experience in a sales administration, sales coordination or customer service role.
Experience using ERP systems, ideally Oracle.
Strong administrative and organisational skills with excellent attention to detail.
Confident communicator with the ability to build positive relationships with customers and internal stakeholders.
Strong numerical skills and the ability to reconcile customer accounts accurately.
Proficient in Microsoft Office, particularly Excel.
Ability to work independently while contributing effectively within a team.
A proactive approach to improving processes and delivering excellent customer service.
What We Offer A collaborative and supportive team environment.
Opportunities for professional development.
A varied and rewarding role with exposure across Sales, Finance and Operations.
Competitive salary and employee benefits.
If you're a motivated individual who enjoys delivering exceptional customer service and ensuring operational excellence, we'd love to hear from you.
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Sales and Support Coordinator (Permanent) employer: Anonymous
Join an innovative engineering company in West London that values creativity and technical expertise, offering a unique opportunity to transition from a DevOps role into broader software engineering. With a focus on complex, real-world systems, you'll be part of a small, highly skilled team where your contributions will have a significant impact. Enjoy a supportive work culture that promotes professional growth, competitive salary, and benefits, all while working in a hybrid environment that fosters flexibility and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Support Coordinator (Permanent)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anonymous. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anonymous before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Support Coordinator (Permanent)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anonymous:Your cover letter is your chance to shine! Tell us why you want to work at Anonymous specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anonymous!
How to prepare for a job interview at Anonymous
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
