At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join TUI, a diverse and inclusive company dedicated to creating unforgettable holiday experiences.
- Benefits: Earn £14.83 per hour plus commission, discounts, and fantastic holiday benefits.
- Other info: Flexible shifts with opportunities for career progression in a supportive environment.
- Why this job: Be part of a fun, dynamic team that values your contributions and supports your growth.
- Qualifications: Passion for customer service, leadership skills, and ability to adapt to change.
The predicted salary is between 30000 - 40000 £ per year.
Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Longwell Green shop (inside Asda), you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service.
You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFERTUI offers much more than just a starting salary of £14.83 per hour. Be rewarded for exceeding your targets with our commission and discretionary bonus schemes. Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off. Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career. Investment in your development and career progression. Pension scheme and life assurance.
ABOUT THE JOB- Lead by example and role model company values to inspire your team and deliver excellent customer service.
- Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement.
- Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint.
- If things don’t go quite right, you’ll have the confidence to step in and take ownership.
- As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey.
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business.
- Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator and driven to achieve goals and sales targets.
- Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise.
- Flexible to embrace change and adapt easily to new ways of working.
- Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset.
- An organised individual who takes pride in their work and communicates effectively.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know. Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time.
Retail deputy manager employer: Anonymous
At TUI, we pride ourselves on being an inclusive employer that fosters a culture of care and support. As a Deputy Manager in our Longwell Green shop, you'll not only lead a passionate team but also benefit from exceptional career development opportunities, competitive pay, and a range of fantastic perks including holiday discounts and a focus on health and wellbeing. Join us to create unforgettable holiday experiences while enjoying a flexible work environment that values your contributions and promotes personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail deputy manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TUI's values and mission. This way, you can show how your personal style aligns with their inclusive approach and customer-first mentality.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired or coached a team. Be ready to share these experiences during your interview to demonstrate your ability to lead by example.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled customer complaints or feedback in the past. This will highlight your proactive approach and commitment to creating unforgettable experiences.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, inquire about team dynamics or how TUI supports career development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
We think you need these skills to ace Retail deputy manager
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see how you lead by example and inspire others, so share specific examples of when you've gone above and beyond for customers.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Deputy Manager role. Highlight your leadership experience and any achievements in sales or team development that demonstrate your ability to drive results.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique approach to motivating teams and how you handle challenges with a positive attitude.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Anonymous
✨Know the Company Culture
Before your interview, take some time to understand TUI's culture of care and inclusivity. Familiarise yourself with their values and how they prioritise customer service. This will help you align your answers with what they’re looking for and show that you’re a great fit for the team.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed others. Highlight your ability to motivate and engage a team, especially in challenging situations.
✨Demonstrate Customer-Centric Thinking
TUI places customers at the heart of their business, so be ready to discuss how you've delivered exceptional customer service in the past. Think of specific instances where you resolved complaints or improved customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
Since the role involves varied shift patterns, prepare to discuss your flexibility and adaptability. Share examples of how you've managed multiple tasks or adapted to changes in previous roles, showing that you can thrive in a dynamic environment.
