Account Director in Mansfield

Account Director – Integrated Facilities Management
Location:
Nottingham (site-based with UK & Ireland travel) Contract:
Permanent, Full-Time Salary:
Competitive, dependent on experience The Opportunity
We're seeking an experienced and commercially driven Account Director to take full ownership of a prestigious, multi-site integrated facilities management contract across the UK and Ireland. This is a senior leadership opportunity offering genuine autonomy, strategic influence and full accountability for operational delivery, client relationships and commercial performance. You'll oversee a diverse portfolio of hard and soft FM services, leading an established management team and ensuring exceptional standards across multiple corporate locations. We're looking for a confident, commercially astute leader who can build strong senior stakeholder relationships, drive continuous improvement and deliver measurable results. Your Key Responsibilities
Take full strategic, operational and commercial ownership of a multi-site integrated FM account.
Act as the senior client relationship lead, developing trusted partnerships and aligning service delivery with client objectives.
Oversee the delivery of hard and soft FM services, including technical maintenance, cleaning, security and front-of-house operations.
Take full accountability for account P&L, budgeting, forecasting, margin management and commercial performance.
Lead, coach and develop an established team of four managers, driving accountability and high performance.
Ensure all contractual KPIs, SLAs and service standards are consistently achieved.
Develop and deliver cost-saving, innovation and continuous improvement initiatives.
Lead contract governance, including senior stakeholder meetings, performance reviews and strategic reporting.
Oversee statutory compliance, health and safety and operational risk management across the portfolio.
Manage supplier and subcontractor performance, ensuring quality, compliance and commercial value.
Oversee contract variations, change control and commercial risk.
Act as the senior escalation point for critical incidents and operational challenges.
What We're Looking For
Proven experience as an Account Director, Senior Account Manager or senior FM leader managing complex, multi-site integrated facilities management contracts.
Strong operational knowledge across both hard and soft facilities management services.
Demonstrable full P&L responsibility, including budgeting, forecasting, margin management and commercial accountability.
Experience managing senior client relationships and delivering formal contract governance.
A successful track record of leading, coaching and developing management teams.
Strong commercial acumen, negotiation skills and contract management experience.
The technical and compliance knowledge to challenge service delivery, maintenance performance and supplier standards.
Excellent communication, stakeholder management and leadership skills.
IOSH Managing Safely or equivalent.
Full UK driving licence.
Desirable Experience & Qualifications
Experience managing open-book or guaranteed maximum price (GMP) contracts.
IWFM Level 5 qualification.
NEBOSH certification.
Experience overseeing geographically dispersed portfolios across the UK and Ireland.
Working Arrangements
This is a full-time, site-based position in Nottingham, with regular travel across the UK and Ireland. Occasional overnight stays and out-of-hours availability will be required to support critical incidents, planned works and senior operational escalations. Why Consider This Opportunity?
This is an opportunity to take ownership of a significant corporate FM account, with the autonomy to shape service delivery, influence strategy and drive commercial performance. You'll have the opportunity to lead an established management team, build relationships with senior stakeholders and make a measurable impact across a complex, multi-site portfolio.
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