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- Tasks: Lead IT operations, ensuring top-notch service delivery and team support in a fast-paced environment.
- Company: Join a forward-thinking healthcare tech company focused on innovation and teamwork.
- Benefits: Enjoy hybrid/remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team well-being.
- Why this job: Make a real difference in healthcare tech while developing your leadership skills.
- Qualifications: 5+ years in IT support management with strong technical and leadership experience.
The predicted salary is between 43200 - 72000 £ per year.
You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement.
You will have some of the following skills and experience:
- Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role).
- Technical Depth: Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions.
- Tool Proficiency: Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution.
- Leadership Skills: Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements.
- Customer Resilience: High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results.
- Core Competencies: Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being.
- AI Familiarity: Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics).
I.T Technical Operations Manager- Hybrid/Remote in London employer: Anonymous
Contact Detail:
Anonymous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T Technical Operations Manager- Hybrid/Remote in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those in healthcare or regulated environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your technical depth and leadership experience. Share specific examples of how you've optimised processes or led teams under pressure.
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly gives you a better shot at getting noticed by our hiring team. Let’s get you that I.T Technical Operations Manager role!
We think you need these skills to ace I.T Technical Operations Manager- Hybrid/Remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support management experience, especially in healthcare or regulated environments, to show us you’re the right fit.
Showcase Leadership Experience: We want to see how you've led teams in high-pressure situations. Share specific examples of how you've mentored engineers or driven process improvements to demonstrate your leadership skills.
Highlight Technical Skills: Don’t forget to mention your technical depth! Include your knowledge of networking, software troubleshooting, and any experience with tools like Microsoft SQL Server or Azure. This will help us see your fit for the role.
Be Authentic: Let your personality shine through! We value a supportive culture, so share your approach to fostering team resilience and managing client interactions. Apply through our website to make it official!
How to prepare for a job interview at Anonymous
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, hardware, and software troubleshooting. Be ready to discuss specific tools like Microsoft SQL Server and Azure, as well as your experience with PACS and DICOM/HL7. This will show that you’re not just a leader but also technically savvy.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in high-pressure situations. Think about times when you mentored engineers or improved processes. Highlighting your leadership skills will demonstrate that you can foster a supportive culture while driving continuous improvement.
✨Demonstrate Customer Resilience
Be ready to talk about challenging client interactions you've managed. Share how you maintained trust and delivered results under pressure. This will showcase your ability to handle demanding situations while keeping the team’s morale high.
✨Get Familiar with AI Concepts
If you have any experience with AI/ML tools, make sure to mention it. Discuss how you’ve supported AI-driven solutions or diagnostics in the past. This will set you apart as someone who is forward-thinking and ready to embrace new technologies.