At a Glance
- Tasks: Support customers and teams with admin tasks and communication in German and English.
- Company: Join a dynamic team with a focus on customer satisfaction.
- Benefits: Flexible remote work, hybrid office visits, and a supportive work environment.
- Other info: Opportunity for growth in a collaborative and friendly atmosphere.
- Why this job: Make a difference by helping customers while developing your skills in a varied role.
- Qualifications: Fluent in German and English, with strong communication and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a German-speaking Customer & Administration Assistant to join our team.
This is a varied role supporting our customers and internal teams with day-to-day administration and customer communication.
This is a predominantly remote role, with the flexibility to attend our Lancashire office on a hybrid basis once a week.
Key Responsibilities
- Raise and issue customer invoices.
- Answer customer emails and phone calls in German and English.
- Receive customer support requests and ensure they are logged correctly.
- Escalate technical issues to the appropriate technical teams.
- Keep customers updated on the progress of their support requests.
- Respond to customer queries relating to invoices and payments.
- Work closely with the finance, support and delivery teams.
- Maintain accurate customer records and administration.
What We're Looking For
- Fluent German and English (written and spoken).
- Good communication and organisational skills.
- Strong attention to detail.
- Confident using Microsoft Office and business systems.
- Able to manage several tasks at the same time.
- A positive attitude and willingness to help customers.
Desirable
- Previous experience in a customer service, administration or finance support role.
- Experience usin...
German-Speaking Customer & Administration Assistant in London employer: Anonymous
Join an innovative engineering company in West London that values creativity and technical expertise, offering a unique opportunity to transition from a DevOps role into broader software engineering. With a focus on complex, real-world systems, you'll be part of a small, highly skilled team where your contributions will have a significant impact. Enjoy a supportive work culture that promotes professional growth, competitive salary, and benefits, all while working in a hybrid environment that fosters flexibility and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land German-Speaking Customer & Administration Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anonymous. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anonymous before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German-Speaking Customer & Administration Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anonymous:Your cover letter is your chance to shine! Tell us why you want to work at Anonymous specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anonymous!
How to prepare for a job interview at Anonymous
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
