At a Glance
- Tasks: Be the go-to person for customers, handling enquiries and ensuring smooth order delivery.
- Company: Join a successful engineering company with a friendly, collaborative team.
- Benefits: Earn £30,000-£35,000 plus bonuses, enjoy 27.5 days holiday and a pension.
- Other info: Dynamic role with long-term career prospects in a stable, growing business.
- Why this job: Make a real impact in customer service while growing your career in engineering.
- Qualifications: Experience in sales or customer service, strong communication skills, and attention to detail.
The predicted salary is between 31200 - 31200 £ per year.
- Sales & Customer Service Advisor
- £30,000 – £35,000 + Annual Bonus + Excellent Benefits West Sussex
Do you enjoy working with customers, solving problems and ensuring orders run smoothly from enquiry through to delivery?
Would you like to join a successful engineering business where you'll become a key part of a friendly, collaborative team?
Our client is a well-established engineering company that designs and supplies bespoke solutions to customers across a wide range of industries.
Due to continued growth, they are looking to recruit a Sales & Customer Service Advisor to support both customers and the external sales team.
The Role
This is a varied position where no two days are the same.
You'll be the first point of contact for customers, processing enquiries and orders, preparing quotations and ensuring customers receive an exceptional level of service throughout the entire order process.
Working closely with Sales, Purchasing, Production and Stores, you'll help ensure orders are delivered accurately and on time while building strong, long-term customer relationships.
Responsibilities
- Managing customer enquiries by telephone and email.
- Preparing quotations and processing customer orders.
- Supporting the external sales team with customer accounts.
- Monitoring orders from receipt through to delivery.
- Keeping customers updated on lead times and delivery schedules.
- Liaising with Production, Purchasing and Stores to ensure smooth order fulfilment.
- Maintaining accurate customer and order records within the ERP system.
- Assisting with returns, customer queries and order-related issues.
- Identifying opportunities to support additional sales where appropriate.
About You
You'll ideally have experience in an Internal Sales, Sales Support or Customer Service role within a manufacturing, engineering or other B2B environment.
You'll also have
- Excellent communication and customer service skills.
- Experience preparing quotations and processing sales orders.
- Strong organisational skills with excellent attention to detail.
- Confidence working with ERP systems and Microsoft Office.
- A proactive approach and the ability to manage multiple priorities.
- A genuine desire to provide outstanding customer service.
- What's on Offer
- Annual commission bonus scheme.
- 35-hour working week.
- Company pension.
- 27.5 days holiday.
- Stable, growing engineering business.
- Friendly and supportive team environment.
- Long-term career prospects.
If you're looking for a varied customer-focused role where you'll play an important part in a successful engineering business, we'd love to hear from you.
Apply today with your CV for immediate consideration
Sales & Customer Service Advisor in Horsham employer: Anonymous
Join an innovative engineering company in West London that values creativity and technical expertise, offering a unique opportunity to transition from a DevOps role into broader software engineering. With a focus on complex, real-world systems, you'll be part of a small, highly skilled team where your contributions will have a significant impact. Enjoy a supportive work culture that promotes professional growth, competitive salary, and benefits, all while working in a hybrid environment that fosters flexibility and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor in Horsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anonymous. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anonymous before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Advisor in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anonymous:Your cover letter is your chance to shine! Tell us why you want to work at Anonymous specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anonymous!
How to prepare for a job interview at Anonymous
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
