At a Glance
- Tasks: Be the go-to person for customers, handling orders and queries with ease.
- Company: Join a growing UK SME in the technical product sector.
- Benefits: Enjoy no weekend work, bank holidays off, and a birthday day off.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a real impact by providing excellent customer service in a fast-paced environment.
- Qualifications: 2 years' experience in sales order processing and Sage software is essential.
Our client is a growing UK SME in the technical product sector, supplying to trade professionals across the UK. Due to continued expansion, they are recruiting for a Sales Administrator to join their fast-paced business. Please note: This is a fully office-based role. Working hours are Monday to Friday, 8:30 am – 5:30 pm, with an early finish of 4:30 pm on Fridays.
The Role
You will be the key point of contact for customers, ensuring orders, enquiries and returns are handled efficiently and accurately. This is a fully office-based role where excellent customer service, attention to detail and strong organisational skills are essential.
Key responsibilities include:
- Handling inbound calls, emails and customer correspondence, resolving queries quickly and effectively
- Processing customer orders accurately via phone, email and online channels
- Taking customer payments accurately and professionally
- Managing stock enquiries and returns while maintaining excellent customer service
- Organising replacements for damaged goods and coordinating returns and collections
- Taking ownership of customer enquiries and providing clear, proactive solutions
- Developing a strong understanding of the product range to advise customers effectively
- Upselling and cross-selling products, promotions and special offers
- Preparing detailed and competitive quotations
- Placing purchase orders when required
- Assisting customers at the trade counter during busy periods
- Carrying out general administrative duties as required
What We’re Looking For
- Minimum 2 years’ experience in sales order processing, including at least 2 years’ experience using Sage software (essential)
- Experience in technical sales or security-related products
- Strong communication and interpersonal skills
- Excellent attention to detail and accuracy
- Ability to manage workload effectively and meet deadlines
- Proactive approach with the ability to work independently
- Strong customer relationship-building skills
- Experience managing customer expectations and resolving issues
- Ability to remain calm and focused during busy periods
- Strong organisational and multitasking abilities
- Good administrative and numeracy skills
What’s In It For You
- No weekend work
- Bank holidays off
- Birthday day off
- Buy holiday scheme
- Company events and hospitality
- Free on-site parking
- Full training provided
- Long service holiday and healthcare scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Sales Administrator in Holbeck employer: Anonymous
Join a dynamic and expanding SME in the technical product sector, where your role as a Sales Administrator will be pivotal in delivering exceptional customer service. Enjoy a supportive work culture that values employee growth with comprehensive training, a buy holiday scheme, and unique perks like a birthday day off and company events. Located in Leeds, this fully office-based position offers a structured work-life balance with no weekend work and early finishes on Fridays, making it an excellent opportunity for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Holbeck
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, being articulate and confident is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Sales Administrator in Holbeck
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in sales order processing and using Sage software. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Sales Administrator role. Share specific examples of how you've handled customer queries or managed orders in the past.
Show Off Your Customer Service Skills:Since this role is all about excellent customer service, make sure to mention any experiences where you’ve gone above and beyond for customers. We love seeing proactive problem solvers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Anonymous
✨Know Your Stuff
Make sure you have a solid understanding of the technical products the company offers. Brush up on their product range and be ready to discuss how you can help customers with their needs. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to remain calm under pressure, as this is crucial for a Sales Administrator role.
✨Get Familiar with Sage Software
Since experience with Sage software is essential, make sure you can talk about your previous use of it. If you have any specific achievements or efficiencies you created using the software, be ready to share those during the interview.
✨Demonstrate Your Organisational Skills
Think of ways you've managed multiple tasks or deadlines effectively in the past. Be prepared to discuss your strategies for staying organised, especially in a fast-paced environment, as this will be key to succeeding in the role.
