Heating Sales Manager in Gloucester

A local company working in the private domestic market in the local area. Part of a small team of mechanical and electrical engineers. Pride ourselves on giving top customer service.

The Job

• Sales and Estimating: generating sales revenue through designing and specifying the most appropriate solution for the customer. This may also include pricing from pre-determined specification documents.
• Project Management: Assisting with the delivery of high quality solutions and service throughout from enquiry to project completion. Working with the team to deliver all projects on budget in line with customers expectations, resolving any site issues.

The Ideal Candidate

• Enthusiastic customer-orientated, technically minded sales professional.
• Happy to take on a challenge, developing and growing the role.
• Passionate about delivering top class customer service.
• Keen to provide best possible system designs, resolving issues, enhancing wider team capabilities.
• All expectations are met as a minimum, but exceeded where possible.

Detailed Responsibilities

• Quoting and Specifying: Manage all heat pump and renewable heating system quotations, including plumbing if required, from enquiry through to project completion. Analysis of project specification documents and proposed drawings provided by customers. Ensure all information required to provide an accurate quotation and carry out the proposed works with highest efficiencies is gathered, recorded in the correct fashion, and made available for all internal staff to access and interpret. Develop heating, domestic hot water and plumbing system designs appropriate for the relevant building requirements.
• Project Management: Liaise with team to deliver projects on budget from pre-contract through to final sign off, reviewing labour and material requirements and confirm invoicing details. Track projects from acceptance to completion, including attending internal and external meetings. Maintain notes, log project documents/drawings and compile a summary that includes a project plan, key dates, list of responsibilities and assigned responsible persons. Maintain clear, professional communication with the team to assist with site queries and technical issues. Variations issued to the customer in writing at the time of occurrence. Liaise with office to compile handover packs. Resolve customer invoice queries.

Standards To Be Met

• Quotations: Ensure best possible pricing is obtained for all quotations. Issued to customers in a professional, timely manner, set out in a clear and easy to understand style. Monthly sales targets to be agreed and reviewed with Directors.
• Projects: Attend project commencements to confirm works with the customer and discuss any variations. All customer queries to be responded to. Any variation to quoted works (VO) to be confirmed in writing with the customer.

Product Knowledge: Keep up to date with product developments and new technologies. Continual review of manufacturers in the market to ensure we offer the best solution.

Other Qualities: Natural customer service skills. Highly organised with great administration skills. Amazing attention to detail. Confident managing a varied workload. Ability to develop and improve company processes. Ability to work on own initiative and independently, as well as part of a team.

Benefits:

• Salary: £40,000 - £50,000 per year, full-time dependant on experience and knowledge.
• Company computer and mobile phone (contactable outside business hours within reason).
• Use of company vehicle with fuel card.
• Continual ongoing training.
• Working hours; 8.00am 5.00pm, Mon - Fri.
• 20 days holidays + bank holidays + Loyalty Program.
• Christmas > New Year shut down.
• Company events and community.