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- Tasks: Assist customers with toll accounts and provide excellent service at Tamar Bridge.
- Company: Join the Tamar Bridge and Torpoint Ferry Joint Committee, a key transport provider in Plymouth.
- Benefits: Enjoy 25 days annual leave, free travel across the bridge, and access to employee support programmes.
- Other info: Flexible part-time hours with opportunities for learning and development.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: NVQ level 3 in Customer Service or relevant experience required.
The predicted salary is between 16595 - 17688 £ per year.
Tamar Bridge and Torpoint Ferry Joint Committee (TBTF) seek to appoint a Customer Services Assistant to join the team at the Tamar Bridge. This is an exciting opportunity for a confident individual with good communication skills, with the ability to prioritise varying workloads in a dynamic environment, to provide excellent customer service support.
Are you the right person for the job? In the first instance, you must be able to demonstrate:
- NVQ level 3 in Customer Service or equivalent, or relevant experience
- Good levels of literacy and numeracy
- Interpersonal skills dealing with customers, suppliers and colleagues
- Excellent communication skills
- Exceptional customer service skills
- Ability to multi-task, organise and prioritise varying workloads
- Ability to write clear and accurate reports, letters to customers and other correspondence
Experience of:
- Working in a customer service environment
- Maintaining/developing systems for record keeping/filing, both electronically and paper-based
- Processing and accounting for customer payments
- Handling cash
- Working with confidential and sensitive information
What will your role look like?
- Ensuring high levels of customer service and support are available to our TamarTag electronic tolling scheme and its 58,000 registered account holders
- Setting up of new electronic tolling accounts using a dedicated computer system, reviewing toll violation records, monitoring active, dormant & suspended accounts
- Filing documentation, either manually or electronically
- Receiving and processing payments for new and established tag accounts, direct debit requests, along with BACS or standing orders payments received
- Daily reconciliation of credit/debit card income and performing end of day balancing
- Financial administration associated with the tolls taken by booth operators
- Respond promptly to all emails and postal requests/enquiries daily
What can you expect in return?
- Regular pay award for all employees negotiated by the National Joint Council (NJC)
- Local Government Pension Scheme – employer and employee contributions
- A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract, plus public/bank holidays
- Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
- 24/7 access to the Employee Assistance Programme for you and your family
- Access to a Bike2work scheme
- Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
- Learning and Development Opportunities
Closing date: 9:00 am on 23rd June 2025. It is anticipated that interviews will take place w/c 30th June 2025.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR.
Contact Detail:
Anonymous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the Tamar Bridge and its services. Understanding the specific customer service needs related to the tolling scheme will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for potential questions about handling customer inquiries and complaints effectively.
✨Tip Number 3
Showcase your ability to multi-task by preparing examples from your past experiences where you successfully managed multiple responsibilities at once, especially in a customer service context.
✨Tip Number 4
Research common customer service challenges in similar roles and think of solutions or improvements you could suggest. This demonstrates initiative and a proactive approach to customer service.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your NVQ level 3 qualification or equivalent, and showcase any specific skills that align with the job description, such as communication and organisational abilities.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your passion for customer service and your ability to handle varying workloads. Mention specific examples from your past experiences that demonstrate your exceptional customer service skills and ability to multi-task.
Highlight Relevant Experience: In your application, detail your previous roles in customer service environments. Include any experience with financial administration, handling cash, or maintaining records, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and accurate writing is essential, especially since the role involves writing reports and correspondence.
How to prepare for a job interview at Anonymous
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Your Organisational Abilities
Since the job requires multitasking and prioritising workloads, prepare to discuss how you manage your time effectively. You could mention tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Technical Questions
Familiarise yourself with the systems used for record keeping and payment processing. If you have experience with similar software, be prepared to discuss it. This will show that you can quickly adapt to their systems.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the customer service department.