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- Tasks: Lead customer care, resolve issues, and manage a skilled team in the building industry.
- Company: Join a top supplier of fitted kitchens and bedrooms with over 50% market share.
- Benefits: Enjoy a competitive salary, bonus, company car, and opportunities for travel.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction and service quality.
- Qualifications: Strong communication skills, self-motivated, and experience in fast-paced building processes required.
- Other info: Ideal for candidates in the Glasgow to Edinburgh area with a full UK driving licence.
The predicted salary is between 28800 - 43200 £ per year.
Our client has an exciting opportunity in the Building Division for a Customer Care Manager, as part of the Northern Customer Care Team. There may also be some travel across the UK and overnight stays. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence. You will join them on a full-time, permanent basis, and in return, you will receive a competitive salary plus benefits.
Our client is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets them apart. Their investment in the largest field based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service means they have built strong long-term relationships with their customers. They are an Equal Opportunities company and abide by the Equalities Act 2010.
The key responsibilities of the Customer Care Manager will include:
- Managing the resolution of reported product / installation issues.
- Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
- Attending regular review meetings with customers.
- Ensuring area performance targets are achieved.
- Administrative duties in accordance with the role.
To meet the requirements of the Customer Care Manager, you must have:
- Able to communicate confidently with people at all levels.
- Self-motivated and willing to work as part of a dynamic team.
- Able to work under pressure to maintain deadlines.
- Computer literate.
- Personally presentable at all times.
As the Customer Care Manager you will be:
- Experienced in working within fast track building processes and the furniture industry.
- Knowledgeable of installations.
- Hands-on with a determination.
- Possessing excellent interpersonal skills.
- Having excellent organisational, numerical and time management skills.
- Experienced in managing people.
- Willing to learn on your feet.
This position will be rewarded with a competitive salary, bonus and company car. In order for your application to be taken further please state your required salary. If this sounds like the perfect opportunity for you and you’d like to become their Customer Care Manager then please click ‘apply’ today – don’t miss out, they’d love to hear from you.
Customer Care Manager employer: Anonymous
Contact Detail:
Anonymous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Familiarise yourself with the company’s products and services, especially their fitted kitchens and bedrooms. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the building and furniture industry, particularly those who have experience in customer care roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer issues in the past. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for the Customer Care Manager position.
✨Tip Number 4
Since the role involves managing a team, be ready to share your leadership experiences. Discuss how you've motivated teams and ensured high-quality workmanship, as this will show your capability to meet the job's requirements.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and the building or furniture industry. Emphasise your skills in managing people, resolving issues, and working under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are the ideal candidate for the Customer Care Manager role. Mention your willingness to travel and your location in the Glasgow to Edinburgh corridor.
Highlight Key Skills: In your application, specifically mention your organisational, numerical, and time management skills. Provide examples of how you've successfully managed teams and resolved customer issues in the past.
State Your Salary Expectations: As requested in the job description, clearly state your required salary in your application. This shows that you have read the job details carefully and are serious about the position.
How to prepare for a job interview at Anonymous
✨Showcase Your Communication Skills
As a Customer Care Manager, you'll need to communicate confidently with various stakeholders. Prepare examples of how you've effectively resolved issues or managed relationships in the past to demonstrate your interpersonal skills.
✨Highlight Your Experience in the Industry
Make sure to discuss your background in fast track building processes and the furniture industry. Share specific experiences that showcase your knowledge of installations and how you've contributed to successful projects.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled product or installation issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your hands-on approach to problem-solving.
✨Prepare for Questions on Team Management
Since managing people is a key responsibility, think about your leadership style and be prepared to share examples of how you've motivated and coordinated teams in the past. Highlight your organisational and time management skills as well.
