Technical Account Manager (SIEM, Security Analytics, Dutch Speaker)

Responsibilities

• The TAM is a technical subject matter expert focused on our customers’ success


• As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals


• By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively


• You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face


• You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts


• The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities


• Serve as an Anomali Platform power user; help our customers achieve success with the technology


• Build strong customer relationships, especially with key customer stakeholders


• Address customer’s technical requests; proactively identify and resolve issues


• Provide advice, guidance, and technical know-how to ensure successful usage and adoption


• Manage customer expectations while holding them accountable


• Be your customer’s advocate and internal champion


• Promote advocacy


• Track key account metrics; communicate progress to internal and external stakeholders


• Engage with the Onboarding Engineers to ensure a smooth transition


• Engage with Technical Support to ensure speedy resolution of customer issues


• Engage with Engineering to resolve customer reported issues


• Partner with Sales to ensure an exceptional customer experience


• Engage with Product Management to promote customer feature requests

Benefits

• Prescription drug coverage


• Quarterly events with your geographic team


• Medical, dental, and vision insurance


• Short-term and long-term disability


• Life insurance (2x annual salary)


• Accidental death & dismemberment (AD&D) coverage


• Gym reimbursement


• Access to mental health apps and Employee Assistance Programs (EAP)


• Wellness initiatives including walking challenges


• 401(k) retirement plan with company matching and pension


• Competitive compensation packages


• Equity grants for eligible employees


• Medical and dependent care Flexible Spending Accounts (FSA)


• Paid holidays observed according to local country calendars


• Unlimited flexible time off (FTO) for U.S. employees


• Country-specific time off policies for international team members


• Office lunch and refreshments provided at headquarters


• Education and training Program


• Buddy Program for new hires


• Lunch and learn sessions across teams and topics

About the Role

We are looking for a dedicated, ambitious, curious and self-driven, multi-lingual Technical Account Manager (TAM) to join the EMEA Customer Success team. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires.

Qualifications

• Professional fluency in Dutch and English are required. Additional regional language skills like German, French or others are preferred.


• Bachelor’s degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.


• Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs.


• Critical thinker with problem‑solving skills; enjoys solving technical and challenging issues.


• Experience in using Gainsight, SalesForce, and JIRA preferred.


• Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc).


• Significant experience working in enterprise accounts, SecOps, and Threat Intel.


• Customer‑first attitude; a listener who is customer‑oriented and attentive to their needs.


• Willing to travel up to 25% of the time.


• Experience in managing multiple stakeholders and projects as a lead and team player.


• Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc).


• Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.


• Works well under pressure with a high tempo of operations.


• Located in and authorized to work in the UK.