Technical Account Manager (SIEM / Security Analytics + English) in London

Responsibilities

• The TAM is a technical subject matter expert focused on our customers’ success.
• As an advocate, you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals.
• By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively.
• You will have an intimate knowledge of your customer’s environment, a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face.
• You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts.
• The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.
• Serve as an Anomali Platform power user; help our customers achieve success with the technology.
• Build strong customer relationships, especially with key customer stakeholders.
• Address customer’s technical requests; proactively identify and resolve issues.
• Provide advice, guidance, and technical know-how to ensure successful usage and adoption.
• Manage customer expectations while holding them accountable.
• Be your customer’s advocate and internal champion.
• Promote advocacy.
• Track key account metrics; communicate progress to internal and external stakeholders.
• Engage with the Onboarding Engineers to ensure a smooth transition.
• Engage with Technical Support to ensure speedy resolution of customer issues.
• Engage with Engineering to resolve customer reported issues.
• Partner with Sales to ensure an exceptional customer experience.
• Engage with Product Management to promote customer feature requests.

Benefits

• Prescription drug coverage.
• Quarterly events with your geographic team.
• Medical, dental, and vision insurance.
• Short-term and long-term disability.
• Life insurance (2x annual salary).
• Accidental death & dismemberment (AD&D) coverage.
• Gym reimbursement.
• Access to mental health apps and Employee Assistance Programs (EAP).
• Wellness initiatives including walking challenges.
• 401(k) retirement plan with company matching and pension.
• Competitive compensation packages.
• Equity grants for eligible employees.
• Medical and dependent care Flexible Spending Accounts (FSA).
• Paid holidays observed according to local country calendars.
• Unlimited flexible time off (FTO) for U.S. employees.
• Country-specific time off policies for international team members.
• Office lunch and refreshments provided at headquarters.
• Education and training Program.
• Buddy Program for new hires.
• Lunch and learn sessions across teams and topics.

Qualifications

• We are looking for a dedicated, ambitious, curious and self‑driven Technical Account Manager (TAM) to join the EMEA Customer Success team.
• You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires.
• Bachelor’s degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
• Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs.
• Experience in managing multiple stakeholders and projects as a lead and team player.
• Significant experience working in enterprise accounts, SecOps, and Threat Intel.
• Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues.
• Works well under pressure with a high tempo of operations.
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs.
• Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc).
• Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc).
• Located in and authorized to work in the UK.
• Willing to travel up to 25% of the time.
• Experience in using Gainsight, SalesForce, and JIRA.
• Fluent in English (written and verbal communications).