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For Companies At a Glance
- Tasks: Support the sales team with order processing, customer inquiries, and data management.
- Company: We provide cutting-edge IT solutions across various sectors, partnering with Cisco for secure networks.
- Benefits: Enjoy a competitive salary, commission scheme, pension, eye care, and funded training.
- Why this job: Join a diverse team, support global brands, and grow your career in a dynamic environment.
- Qualifications: Strong communication, problem-solving, organisational, and technical skills are essential.
- Other info: This is a site-based role located in Warrington/Runcorn.
The predicted salary is between 29000 - 32000 £ per year.
Location: Warrington / Runcorn
Work Arrangement: Site Based
Salary: £35,000 - £38,000
Benefits: Pension Scheme / Eye Care Scheme / Commission Plan / Funded Training
About Us
We deliver comprehensive networking and IT infrastructure solutions to a diverse range of sectors including hospitality, manufacturing, transport, retail, chemical, and the public sector. Our expertise includes enterprise networking, intent-based networking, wireless solutions, LAN/WAN, Passive Optical LAN, security, structured cabling, and modern workplace solutions. As a Cisco partner, we focus on creating secure, agile, and high-performance networks. Our mission is to optimise IT resources, reduce costs, and enhance operational efficiency for our clients.
The Role of the Sales Support Specialist
The Sales Support Specialist provides crucial, proactive administrative and organisational support to the sales team, ensuring smooth sales operations and client satisfaction. This role involves managing & coordinating pre-sales & sales activity, processing orders, handling enquiries and providing data and reports to support the sales team's efforts.
Responsibilities of the Sales Support Specialist
- Administrative Support:
- Order Processing: Entering new orders, updating existing orders, and ensuring accurate order fulfilment.
- Data Management: Maintaining and updating customer records in the CRM system and other systems, tracking sales activities, and generating reports.
- Administrative Tasks: Handling administrative tasks such as filing reports, preparing documents, and managing correspondence.
- Inquiry Handling: Answering customer inquiries via phone, email, or other channels.
- Problem Resolution: Working with the sales team to assist customers with problems and resolving issues related to quotations, orders or products.
- Follow-up: Following up with customers to ensure satisfaction and provide updates on their orders.
- Lead Management: Working with the BDM to manage sales leads, qualifying leads, and routing them to the appropriate sales representatives.
- Reporting: Providing data and reports to the sales team to track progress, identify trends, and improve sales strategies.
- Sales Process Support: Assisting with sales presentations, preparing quotes, and coordinating with sales teams.
Required Skills:
- Communication Skills: Excellent verbal and written communication skills for interacting with customers and sales teams.
- Problem-Solving Skills: Ability to identify and resolve customer issues effectively.
- Organizational Skills: Strong organisational skills for managing multiple tasks and maintaining accurate records.
- Technical Skills: Proficiency in CRM systems, spreadsheets, and other relevant software.
- Interpersonal Skills: Ability to build relationships with customers and sales team members.
- Time Management Skills: Ability to prioritise tasks and meet deadlines.
- Attention to Detail: Accuracy in data entry and reporting.
Why Join Us?
- Opportunity to Support our existing client portfolio of established global brands
- Commission Scheme: Quarterly bonuses.
- Career Progression: Clear career progression framework.
- Inclusive Environment: We value diversity and inclusivity.
Ready to Apply?
If you are a motivated and technically skilled sales professional with a passion for enterprise network solutions, we would love to hear from you. Apply today to join our team and help us deliver exceptional service and innovative solutions to our clients.
Sales Support employer: Annular Group
Contact Detail:
Annular Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support
✨Tip Number 1
Familiarise yourself with the specific networking and IT infrastructure solutions we offer. Understanding our products and services will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into our company culture and the expectations for the Sales Support Specialist role.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and data management during the interview. Highlighting your technical skills and how they relate to the responsibilities of the role will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will illustrate your capability to handle inquiries and support the sales team effectively.
We think you need these skills to ace Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support role. Emphasise your communication, organisational, and problem-solving skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to support sales teams and handle customer inquiries effectively.
Highlight Technical Proficiency: Since the role requires proficiency in CRM systems and other software, be sure to mention any relevant technical skills you possess. Provide examples of how you've used these tools in previous roles to enhance sales processes.
Showcase Your Problem-Solving Skills: In your application, include examples of how you've successfully resolved customer issues or improved sales operations in past positions. This will demonstrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Annular Group
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their services, client sectors, and recent projects. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their mission.
✨Showcase Your Organisational Skills
As a Sales Support Specialist, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or improved processes. This will highlight your ability to handle the responsibilities of the role.
✨Prepare for Customer Interaction Scenarios
Since the role involves handling customer inquiries and resolving issues, think of scenarios where you've successfully dealt with customer problems. Practising these examples will help you articulate your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the sales team's current challenges or how success is measured in the Sales Support role. This demonstrates your proactive attitude and eagerness to contribute.
