At a Glance
- Tasks: Transform business needs into system improvements and deliver real value.
- Company: Join Ann Summers, a unique brand that empowers and pushes boundaries.
- Benefits: Enjoy 31 days holiday, 50% staff discount, and your birthday off!
- Other info: Hybrid working model with a vibrant team culture.
- Why this job: Be a key player in enhancing systems and driving efficiency.
- Qualifications: Experience with enterprise systems and a knack for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
Based at our Head Office in Whyteleafe, Surrey (CR3 0GG), just outside of Croydon. Hybrid working, 2 days at head office and 3 days working from home, plus flexi core hours.
Our benefits are worth getting excited about: 50% staff discount, colleague social events and a paid day off for your Birthday, to name a few!
We have an exciting opportunity to join our Tech Delivery team as a Business Systems Analyst, owning three key platforms: Zendesk, Salsify and Scurri. We're looking for a naturally curious problem-solver who enjoys turning business needs into practical system improvements and delivering real business value.
A hands-on role where you'll work closely with stakeholders across the business, driving system improvements, configuring enhancements and testing changes to ensure they deliver real value. You'll be a collaborative partner who can bring people on the journey, build strong relationships and help shape smarter, more efficient ways of working.
This is a highly collaborative role that combines system expertise and implementation, business analysis, change delivery and continuous improvement, helping Ann Summers get the very best from its business systems.
- Act as the functional owner of assigned business systems, ensuring they are configured, maintained and optimised to support business goals.
- Influence with impact, build strong relationships with users, stakeholders and third-party suppliers, providing guidance and best-practice support.
- Partner with stakeholders to understand business needs, analyse requirements and deliver effective system solutions.
- Assess the impact of proposed changes and support the successful delivery of system updates.
- Configure system enhancements, workflows, permissions and process improvements that drive efficiency and improve the user experience.
- Develop and execute testing plans, carrying out functional and end-to-end testing to ensure changes deliver the expected outcomes.
- Troubleshoot issues, identify solutions and help maintain system stability and performance.
- Create and deliver training, supporting colleagues in adopting new functionality and ways of working.
- Ensure system changes are documented, controlled and compliant with governance requirements.
- Continuously look for opportunities to improve processes, system capability and business performance.
- Be a true brand ambassador, championing our Ann Summers values at all times.
You’ll be great if you:
- Have experience working with enterprise or workflow-based systems, including platforms such as Zendesk, Salsify, Scurri or similar solutions.
- Understanding of Business Analysis, project delivery, change management and ITIL/service management principles.
- A confident relationship builder who influences and collaborates effectively across the business.
- A curious, analytical problem-solver with experience testing, validating and improving system solutions.
- Familiarity with AI tools and technologies, with a passion for continuous improvement and innovation.
- An affinity with our brand, products and values.
At Ann Summers, we are proud to continue embracing inclusion, diversity, and equity in our everyday practices, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.
What do we bring to the party? Being part of the AS team offers some fab benefits, not only is it a great business to be part of, but you will also enjoy:
- 31 days holiday (including Bank Holidays), plus an extra day for each year you're with us, up to a set limit.
- Your birthday off, because it's worth celebrating!
- Holiday purchase scheme for a little extra flexibility.
- Workplace pension.
- 50% staff discount and sample sales.
- Reward Gateway that's packed with perks and savings.
- Regular social events and engagement initiatives.
- Access to THRIVE, our brilliant learning platform.
- Employee Support Programme via the Retail Trust.
- Eye care vouchers.
- Free onsite parking or a Season Ticket Loan.
A bit about Ann Summers: You might know us as the destination for must-have lingerie, or even the inventors of the Rampant Rabbit, and you're right, but we're SO much more than that. We're a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!
Your candidate journey: If your application is successfully shortlisted, you will be contacted for an initial telephone chat to discuss the role and your experience. If your application progresses to the interview stage, you will first have a virtual interview with the Hiring Manager and a member of the Talent team. Following this, you will be invited to Head Office to take part in an interactive, task-based interview. We regret that due to high volumes, we are unable to acknowledge every application. Ann Summers complies with all GDPR policies, and by responding to this ad, your details will be kept on record for a total of 12 months unless expressed otherwise.
Business Systems Analyst in London employer: Annsummers.com
At Ann Summers, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusion, diversity, and personal growth. Located in Whyteleafe, Surrey, our hybrid working model allows for flexibility, while our generous benefits—including 31 days of holiday, a paid day off for your birthday, and a 50% staff discount—ensure our employees feel valued and supported. Join us to be part of a collaborative team that not only drives system improvements but also empowers you to make a real impact within the business.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Analyst in London
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We think you need these skills to ace Business Systems Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Annsummers.com, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Annsummers.com
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Annsummers.com’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
