Digital Optimisation Manager
Based at our Head Office in Whyteleafe, Surrey (CR3 0GG), just outside of Croydon.
Hybrid working, 2 days at head office and 3 days working from home, plus flexi core hours.
Our benefits are worth getting excited about 50% staff discount, colleague social events, and a paid day off for your Birthday, to name a few.
We’re growing our digital team! This is your chance to shape and influence the digital platforms of our bold, iconic brand.
As Digital Optimisation Manager, you’ll take the lead on trading and optimisation across AnnSummers.com and Knickerbox.com. You’ll own performance, lead a talented team and drive real impact, from boosting conversion to elevating every step of the customer journey.
This is a role with real influence. You’ll combine sharp commercial instinct, deep customer insight and digital expertise to spot opportunities, move fast and deliver results that matter.
If you’re obsessed with data, passionate about digital and love creating standout customer experiences, we want to hear from you!
The role:
- Drive performance across all digital KPIs, turning insight into meaningful commercial impact and delivering against targets
- Champion the end-to-end customer journey, removing friction and elevating every touchpoint
- Lead the digital trading calendar with pace, precision and standout execution
- Turn data, insight and UX thinking into bold, high-impact optimisation wins
- Elevate onsite merchandising and content, where commercial meets irresistible experience
- Own the optimisation roadmap, embedding test-and-learn and best-in-class UX
- Partner across Digital Product, CRM and Marketing to create seamless, high-performing journeys
- Spot risks and opportunities fast, making smart, commercially driven calls
- Influence with impact, bringing insight to life and championing better customer experiences
- Lead, coach and inspire your team, setting the bar high and bringing energy every day
- Be a true brand ambassador, championing our Ann Summers values at all times
You’ll be great if you…
- Have proven Digital Trading experience with a relentless focus on driving results
- An affinity with our brand, products and values
- Data-obsessed and commercially driven, turns insight into action
- A natural leader who builds, inspires and elevates high-performing teams
- Influential and confident, fostering strong relationships across the business
- Strong UX instinct, always pushing for seamless, customer-first experiences
- Confident using customer platforms and analytics such as Salesforce and GA4
- Lives and breathes digital, always ahead of the curve and tuned into what’s next
At Ann Summers, we are proud to continue embracing inclusion, diversity, and equality in our everyday practices, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.
What do we bring to the party?
- 33 days holiday (including Bank Holidays), plus an extra day for each year you’re with us, up to a set limit.
- Your birthday off, because it’s worth celebrating!
- Holiday purchase scheme for a little extra flexibility
- Workplace pension
- 50% staff discount and sample sales
- Reward Gateway that’s packed with perks and savings
- Regular social events and engagement initiatives
- Access to THRIVE, our brilliant learning platform
- Employee Support Programme via the Retail Trust
- Eye care vouchers
- Free onsite parking or a Season Ticket Loan
Ann Summers complies with all GDPR policies, and by responding to this ad, your details will be kept on record for a total of 12 months unless expressed otherwise.
