Business Systems Analyst
Based at our Head Office in Whyteleafe, Surrey (CR3 0GG), just outside of Croydon.
Hybrid working, 2 days at head office and 3 days working from home, plus flexi core hours.
Our benefits are worth getting excited about… 50% staff discount, colleague social events and a paid day off for your Birthday, to name a few!
We have an exciting opportunity to join our Tech Delivery team as a Business Systems Analyst, owning three key platforms: Zendesk, Salsify and Scurri. We're looking for a naturally curious problem‑solver who enjoys turning business needs into practical system improvements and delivering real business value.
A hands‑on role where you'll work closely with stakeholders across the business, driving system improvements, configuring enhancements and testing changes to ensure they deliver real value. You'll be a collaborative partner who can bring people on the journey, build strong relationships and help shape smarter, more efficient ways of working.
The role:
This is a highly collaborative role that combines system expertise and implementation, business analysis, change delivery and continuous improvement, helping Ann Summers get the very best from its business systems.
- Act as the functional owner of assigned business systems, ensuring they are configured, maintained and optimised to support business goals.
- Influence with impact. build strong relationships with users, stakeholders and third‑party suppliers, providing guidance and best‑practice support.
- Partner with stakeholders to understand business needs, analyse requirements and deliver effective system solutions.
- Assess the impact of proposed changes and support the successful delivery of system updates.
- Configure system enhancements, workflows, permissions and process improvements that drive efficiency and improve the user experience.
- Develop and execute testing plans, carrying out functional and end‑to‑end testing to ensure changes deliver the expected outcomes.
- Troubleshoot issues, identify solutions and help maintain system stability and performance.
- Create and deliver training, supporting colleagues in adopting new functionality and ways of working.
- Ensure system changes are documented, controlled and compliant with governance requirements.
- Continuously look for opportunities to improve processes, system capability and business performance.
- Be a true brand ambassador, championing our Ann Summers values at all times
You'll be great if you…
- Have experience working with enterprise or workflow‑based systems, including platforms such as Zendesk, Salsify, Scurri or similar solutions.
- Understanding of Business Analysis, project delivery, change management and ITIL/service management principles.
- A confident relationship builder who influences and collaborates effectively across the business.
- A curious, analytical problem‑solver with experience testing, validating and improving system solutions.
- Familiarity with AI tools and technologies, with a passion for continuous improvement and innovation.
- An affinity with our brand, products and values
At Ann Summers, we are proud to continue embracing inclusion, diversity, and equity in our everyday practices, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.
What do we bring to the party?
Being part of the AS team offers some fab benefits, not only is it a great business to be part of, but you will also enjoy:
- 31 days holiday (including Bank Holidays), plus an extra day for each year you’re with us, up to a set limit.
- Your birthday off, because it’s worth celebrating!
- Holiday purchase scheme for a little extra flexibility
- Workplace pension
- 50% staff discount and sample sales
- Reward Gateway that’s packed with perks and savings
- Regular social events and engagement initiatives
- Access to THRIVE, our brilliant learning platform
- Employee Support Programme via the Retail Trust
- Eye care vouchers
- Free onsite parking or a Season Ticket Loan
A bit about Ann Summers
You might know us as the destination for must‑have lingerie, or even the inventors of the Rampant Rabbit, and you’re right, but we’re SO much more than that…
We’re a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!
Your candidate journey
If your application is successfully shortlisted, youwill be contacted for an initial telephone chat to discuss the role and your experience.
If your application progresses to the interview stage, you will first have a virtual interview with the Hiring Manager and a member of the Talent team. Following this, you will be invited to Head Office to take part in an interactive, task‑based interview.
We regret that due to high volumes, we are unable to acknowledge every application.
Ann Summers complies with all GDPR policies, and by responding to this ad, your details will be kept on record for a total of 12 months unless expressed otherwise.
