Flagship Manager in London

We are seeking an experienced retail manager with a passion for jewellery and a love of people, who is motivated by delivering excellence in client experience and positive sales outcomes. This role is responsible for driving commercial success within a luxury store environment at our flagship boutique.

What You Will Do:

• Client Experience & Commercial Performance: Set the highest standards of client service excellence, ensuring every client receives a warm, memorable and personalised experience. Lead from the front to achieve sales targets and KPIs through effective clientelling and client engagement. Help establish the flagship as a centre of excellence across our retail locations. Grow a loyal client base that drives repeat visits, advocacy and long-term relationships. Be a proud and enthusiastic Annoushka Brand Ambassador, embodying our Jewels for Life philosophy through leadership and client interaction.
• Team Leadership & Development: Recruit, motivate and develop a high‑performing team. Take full responsibility for team performance with clear expectations, confidence and care. Ensure the team excels in product knowledge, storytelling, consultations and aftercare. Build a positive, inclusive culture rooted in collaboration, accountability and pride in the Annoushka brand. Deliver regular feedback and performance conversations to support continuous improvement.
• Operations & Standards: Own the rota to ensure optimal coverage. Track performance and use reporting insights to drive action. Oversee stock, transfers and administration with accuracy and pace. Manage repairs and after‑sales seamlessly to protect client trust. Maintain smooth daily operations with excellent standards, keeping the boutique immaculate, welcoming and aligned to brand and VM standards.
• Events & Client Engagement: Work with the Head of Retail and Marketing & Ecommerce Director to plan and deliver engaging and thoughtful client events and activations. Support launches, trunk shows and bespoke appointments to drive engagement and sales. Follow up effectively to deepen relationships and strengthen brand loyalty.

What We’re Looking For:

• Proven experience as a retail manager within luxury, fine jewellery or premium retail.
• Strong commercial acumen with a track record of driving sales performance and delivering client service excellence.
• Confident, hands‑on leader who can inspire, coach and develop teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally.
• Passion for and knowledge of fine jewellery, craftsmanship and storytelling, with deep appreciation of the luxury client mindset.
• Exceptional storyteller with a deep understanding of luxury clients and relationship‑driven selling.
• Highly organised, detail‑oriented and confident managing retail operations and administration.
• Proactive, hands‑on and solutions‑focused, with a genuine enthusiasm to work in a fast‑paced flagship environment.
• Confident using POS, CRM and retail systems to drive performance and client engagement, with proficiency in Microsoft Office.

Deadline for applications 01 June 2026.

Annoushka is an equal opportunities employer, committed to encouraging equality, diversity and inclusion within our teams and providing a working environment which is free from harassment, intimidation and discrimination. We firmly believe in respect for an individual’s personal dignity. We are committed to the equal treatment of all current and prospective employees and do not discriminate on the basis of age, disability, race or ethnicity, religion or belief, sex, sexual orientation, pregnancy or maternity, gender identity, or marriage or civil partnership. We actively seek to employ individuals from a range of backgrounds to nurture an environment of creativity that positively values the differences in others. We base our employment decisions only on merit, job requirements and business needs.