Jewellery Specialist

Join Our Team at Annoushka – Jewellery Specialist Wanted

Location: Central London

Employment Type: Permanent, full-time (40 hours per week)

We are seeking sophisticated storytellers with a passion for jewellery and a love of people who are motivated by delivering excellence in client experience and positive sales outcomes. At Annoushka, we believe every client interaction should feel warm, curious, and memorable – helping them choose jewellery that becomes part of their life's story.

What You Will Do

• Delivering client service excellence: Through storytelling and personal connection, provide a warm and hospitable welcome to every client, ensuring a memorable and luxurious shopping experience.
• Achieve and exceed individual and store sales targets through expert product knowledge and consultative selling.
• Build and nurture long-term relationships with clients, maintaining client relationship data and proactively following up on sales leads and special occasions.
• Be a proud and enthusiastic Annoushka Brand Ambassador, embodying our Jewels for Life philosophy with integrity, warmth, and curiosity.
• Understanding our product: Demonstrate in-depth knowledge of fine jewellery, gemstones, and precious metals, confidently educating clients on craftsmanship, collections, and care.
• Supporting store operations: Ensure the space is an immaculate, welcoming space – visually aligned with brand standards and correctly stocked. Support smooth daily operations through effective stock management, inventory checks, visual merchandising, housekeeping and administrative tasks. Support aftersales service, ensuring client service excellence.

What You Will Bring

• Commercial & Client Excellence: Proven track record of developing and achieving sales success in luxury or high-value retail (fine jewellery experience essential).
• Confident storyteller who can build emotional connections with clients, listening with curiosity and translating this into personalised recommendations.
• Demonstrated successes in nurturing long-term client relationships.
• Product knowledge (and willingness to learn) to deliver confident consultations and exceptional after-sales support.
• Style & Spirit: Professional, stylish, and polished personal presentation suited to luxury retail environments.
• Warm, approachable, and engaging with the ability to inspire confidence and delight in every interaction.
• Positive, proactive team player with strong levels of motivation, initiative, and adaptability.
• Operational & Digital Confidence: Confident with digital tools, able to learn and navigate POS and CRM systems effectively.
• Flexible to work weekends as part of a rota to provide consistent excellence to clients.

If this sounds like you, please follow the link to submit your CV and cover letter. In your cover letter, please give an example of delivering client service excellence that you are particularly proud of. Please also indicate salary expectations and notice period (if any) with your current employer.

Deadline for applications: 01 March 2026.

Due to the anticipated volume of applications, we regret that we will only be able to respond to your application should you be selected for initial interview. Thank you for your interest in working for Annoushka!

Annoushka is an equal opportunities employer, committed to encouraging equality, diversity and inclusion within our teams and providing a working environment which is free from harassment, intimidation and discrimination. We firmly believe in respect for an individual's personal dignity. We are committed to the equal treatment of all current and prospective employees and do not discriminate on the basis of age, disability, race or ethnicity, religion or belief, sex, sexual orientation, pregnancy or maternity, gender identity, or marriage or civil partnership. We actively seek to employ individuals from a range of backgrounds to nurture an environment of creativity that positively values the differences in others. We base our employment decisions only on merit, job requirements and business needs.