Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team to deliver exceptional client experiences in a luxury jewellery environment.
- Company: Join Annoushka, a celebrated British fine jewellery brand known for its exquisite designs.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and create memorable experiences that resonate with clients.
- Qualifications: Experience in luxury retail management and a passion for fine jewellery.
- Other info: Dynamic work environment with a focus on creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Annoushka, we welcome applicants who act with integrity and bring warmth, kindness, curiosity, positivity and responsibility into everything they do. We are seeking an experienced Concession Manager with a passion for jewellery and a love of people, who is motivated by delivering excellence in client experience and positive sales outcomes. This role is responsible for leading a high-performing concession team, driving commercial success within a luxury store environment.
As Concession Manager, you will create the environment for your team to consistently deliver client service excellence, build lasting relationships and bring our brand to life through expert storytelling and beautifully executed events.
What you will do
- Client Experience & Commercial Performance
- Set the highest standards of client service excellence, ensuring every client receives a warm, memorable and personalised experience.
- Lead from the front to achieve sales targets and KPIs through effective clientelling and client engagement.
- Grow a loyal client base that drives repeat visits, advocacy and long-term relationships.
- Be a proud and enthusiastic Annoushka Brand Ambassador, embodying our Jewels for Life philosophy through leadership and client interaction.
- Recruit, motivate and develop a high-performing team.
- Take full responsibility for team performance with clear expectations, confidence and care.
- Ensure the team excels in product knowledge, storytelling, consultations and aftercare.
- Build a positive, inclusive culture rooted in collaboration, accountability and pride in the Annoushka brand.
- Deliver regular feedback and performance conversations to support continuous improvement.
- Operations & Standards
- Own the rota to ensure optimal coverage.
- Track performance and use reporting insights to drive action.
- Oversee stock, transfers and administration with accuracy and pace.
- Manage repairs and after-sales seamlessly to protect client trust.
- Maintain smooth daily operations with excellent standards, keeping the concession immaculate, welcoming and aligned to brand and VM standards.
- Events & Client Engagement
- Work with the Head of Sales to plan and deliver engaging and thoughtful client events and activations.
- Support launches, trunk shows and bespoke appointments to drive engagement and sales.
- Follow up effectively to deepen relationships and strengthen brand loyalty.
What you will bring
- Proven experience as a concession or store manager within luxury, fine jewellery or premium retail.
- Strong commercial acumen with a track record of driving sales performance and delivering client service excellence.
- Confident, hands-on leader with the ability to inspire, coach and develop teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally.
- Passion for fine jewellery, craftsmanship and storytelling, with deep appreciation of the luxury client mindset.
- Exceptional storyteller with a deep understanding of luxury clients and relationship-driven selling.
- Highly organised, detail-oriented and confident managing retail operations and administration.
- Proactive, hands-on and solutions-focused, with a genuine enthusiasm to work in a fast-paced flagship environment.
- Confident using POS, CRM and retail systems to drive performance and client engagement, with proficiency in Microsoft Office.
If this sounds like you, please submit your CV and cover letter by following this link. In your cover letter, please give an example of delivering client service excellence that you are particularly proud of. Please also indicate salary expectations and notice period (if any) with your current employer.
Deadline for applications: 01 March 2026.
Due to the anticipated volume of applications, we regret that we will only be able to respond to your application should you be selected for initial interview. Thank you for your interest in working for Annoushka!
Annoushka is an equal opportunities employer, committed to encouraging equality, diversity and inclusion within our teams and providing a working environment which is free from harassment, intimidation and discrimination. We firmly believe in respect for an individual's personal dignity. We are committed to the equal treatment of all current and prospective employees and do not discriminate on the basis of age, disability, race or ethnicity, religion or belief, sex, sexual orientation, pregnancy or maternity, gender identity, or marriage or civil partnership. We actively seek to employ individuals from a range of backgrounds to nurture an environment of creativity that positively values the differences in others. We base our employment decisions only on merit, job requirements and business needs.
Concession Manager in London employer: Annoushka Fine Jewellery
Contact Detail:
Annoushka Fine Jewellery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Annoushka's story, values, and products. This will not only help you connect with the team but also show your genuine passion for the jewellery and the client experience.
✨Tip Number 2
Practice your storytelling skills! As a Concession Manager, you'll need to engage clients with compelling narratives about the jewellery. Think of a few personal stories or experiences that highlight your connection to luxury retail and client service excellence.
✨Tip Number 3
Showcase your leadership style! Be ready to discuss how you've motivated and developed teams in the past. Share specific examples of how you’ve created a positive culture and driven sales performance – this is key for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Concession Manager in London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share personal stories or experiences that highlight your passion and how it aligns with Annoushka's ethos of creating pieces to be loved and lived in.
Highlight Client Service Excellence: In your cover letter, make sure to include a specific example of a time you delivered outstanding client service. This is your chance to showcase your skills in building relationships and creating memorable experiences for clients.
Be Clear About Your Expectations: Don’t forget to mention your salary expectations and notice period in your cover letter. Being upfront about these details helps us understand your needs and ensures we’re on the same page from the start.
Apply Through Our Website: We encourage you to submit your CV and cover letter through our website. It’s the best way to ensure your application gets to the right place and stands out in the process!
How to prepare for a job interview at Annoushka Fine Jewellery
✨Know Your Brand Inside Out
Before the interview, dive deep into Annoushka's history, values, and product offerings. Understanding the brand's story and its unique selling points will help you connect with the interviewers and demonstrate your passion for jewellery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated your team to achieve sales targets or improved client experiences. This will show that you're not just a manager but a true leader.
✨Client Experience is Key
Be ready to discuss your approach to delivering exceptional client service. Share a memorable experience where you went above and beyond for a client, as this aligns perfectly with Annoushka's commitment to client excellence.
✨Prepare for Scenario Questions
Anticipate questions about handling challenging situations, such as managing team performance or resolving client complaints. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
