At a Glance
- Tasks: Lead a high-performing team to deliver exceptional client experiences in a luxury jewellery environment.
- Company: Join Annoushka, a celebrated British fine jewellery brand known for its exquisite designs.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Dynamic work environment with a focus on creativity and collaboration.
- Why this job: Be a brand ambassador and create memorable experiences that resonate with clients.
- Qualifications: Experience in luxury retail management and a passion for fine jewellery.
The predicted salary is between 33300 - 40700 £ per year.
About Us
At Annoushka, we welcome applicants who act with integrity and bring warmth, kindness, curiosity, positivity and responsibility into everything they do.
We are seeking an experienced Concession Manager with a passion for jewellery and a love of people, who is motivated by delivering excellence in client experience and positive sales outcomes.
This role is responsible for leading a high-performing concession team, driving commercial success within a luxury store environment.
As Concession Manager, you will create the environment for your team to consistently deliver client service excellence, build lasting relationships and bring our brand to life through expert storytelling and beautifully executed events.
About Us
“We create jewellery to be loved and lived in, never saved for best – live in it, wear it all, wear it whenever.”
Founded by British fine jewellery designer Annoushka Ducas MBE, our brand is celebrated for its exquisite, story-driven designs that captivate women who cherish quality, innovation, and personal style.
Our brand is as unique and inspiring as the women we design for.
We have boutiques in Chelsea, Mayfair and Hong Kong, and concessions in some of the world’s most famous department stores including Harrods and Liberty.
What you will do
- Client Experience & Commercial Performance
- Set the highest standards of client service excellence, ensuring every client receives a warm, memorable and personalised experience.
- Lead from the front to achieve sales targets and KPIs through effective clientelling and client engagement.
- Grow a loyal client base that drives repeat visits, advocacy and long-term relationships.
- Be a proud and enthusiastic Annoushka Brand Ambassador, embodying our Jewels for Life philosophy through leadership and client interaction.
- Recruit, motivate and develop a high-performing team.
- Take full responsibility for team performance with clear expectations, confidence and care.
- Ensure the team excels in product knowledge, storytelling, consultations and aftercare.
- Build a positive, inclusive culture rooted in collaboration, accountability and pride in the Annoushka brand.
- Deliver regular feedback and performance conversations to support continuous improvement.
- Operations & Standards
- Own the rota to ensure optimal coverage.
- Track performance and use reporting insights to drive action.
- Oversee stock, transfers and administration with accuracy and pace.
- Manage repairs and after-sales seamlessly to protect client trust.
- Maintain smooth daily operations with excellent standards, keeping the concession immaculate, welcoming and aligned to brand and VM standards.
- Events & Client Engagement
- Work with the Head of Sales to plan and deliver engaging and thoughtful client events and activations.
- Support launches, trunk shows and bespoke appointments to drive engagement and sales.
- Follow up effectively to deepen relationships and strengthen brand loyalty.
- What you will bring
- Proven experience as a concession or store manager within luxury, fine jewellery or premium retail.
- Strong commercial acumen with a track record of driving sales performance and delivering client service excellence.
- Confident, hands-on leader with the ability to inspire, coach and develop teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally.
- Passion for fine jewellery, craftsmanship and storytelling, with deep appreciation of the luxury client mindset.
- Exceptional storyteller with a deep understanding of luxury clients and relationship-driven selling.
- Highly organised, detail-oriented and confident managing retail operations and administration.
- Proactive, hands-on and solutions-focused, with a genuine enthusiasm to work in a fast-paced flagship environment.
- Confident using POS, CRM and retail systems to drive performance and client engagement, with proficiency in Microsoft Office.
If this sounds like you, please submit your CV and cover letter by following this link.
In your cover letter, please give an example of delivering client service excellence that you are particularly proud of.
Please also indicate salary expectations and notice period (if any) with your current employer.
Deadline for applications
Due to the anticipated volume of applications, we regret that we will only be able to respond to your application should you be selected for initial interview.
Thank you for your interest in working for Annoushka!
Annoushka is an equal opportunities employer, committed to encouraging equality, diversity and inclusion within our teams and providing a working environment which is free from harassment, intimidation and discrimination.
We firmly believe in respect for an individual’s personal dignity.
We are committed to the equal treatment of all current and prospective employees and do not discriminate on the basis of age, disability, race or ethnicity, religion or belief, sex, sexual orientation, pregnancy or maternity, gender identity, or marriage or civil partnership.
We actively seek to employ individuals from a range of backgrounds to nurture an environment of creativity that positively values the differences in others.
We base our employment decisions only on merit, job requirements and business needs.
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Concession Manager employer: Annoushka Fine Jewellery
At Annoushka, we pride ourselves on being an exceptional employer that fosters a warm and inclusive work culture, where integrity and kindness are at the forefront of our values. As a Concession Manager, you will not only lead a passionate team in delivering outstanding client experiences but also benefit from continuous personal and professional growth opportunities within a luxury retail environment. Our commitment to employee development, coupled with the chance to work in prestigious locations like Harrods and Liberty, makes Annoushka a truly rewarding place to build your career in fine jewellery.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Annoushka Fine Jewellery, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Annoushka Fine Jewellery!
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Annoushka Fine Jewellery, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Annoushka Fine Jewellery and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Annoushka Fine Jewellery that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Annoushka Fine Jewellery
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
