Ops Team Lead

Ops Team Lead

Mansfield Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and supervise branch operations in the mortgage industry.
  • Company: AnnieMac Home Mortgage is a dynamic player in the mortgage sector.
  • Benefits: Enjoy flexible hours and a supportive team environment.
  • Why this job: Join a company that values quality, efficiency, and customer service.
  • Qualifications: High School Diploma and experience in mortgage processing required.
  • Other info: Equal Opportunity Employer committed to diversity.

The predicted salary is between 28800 - 43200 £ per year.

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Job Details

Position Type Full TimeEducation Level High SchoolSalary Range Travel Percentage NoneJob Category Finance

Description

AnnieMac Home Mortgage is looking to hire a Full Time Operations Team Lead to be responsible for supervising Branch Operations. Candidates should have experience directly related to the Mortgage Industry. Under the direct supervision of the Processing Manager, the job responsibilities of the Operations Team Lead position include, but are not limited, to the following:

  • Manage submission process and provide daily updates for tracking file flow.
  • Manage pipeline assignments of processing staff to maintain equal distribution of files for efficient work flow.
  • Provide ongoing training and process updates to existing staff members.
  • Provide training and on boarding support for new corporate and branch personnel.
  • Provide processing expertise on complex files.
  • Monitor Pipeline for turn times to insure company standards are met or exceeded.
  • Monitor files for collection of loan documents and verification.
  • Assist and help when processors are absent or behind.
  • Increase closed loan volume while maintaining quality.
  • Accountable for quality and production of openers and processors.
  • Answers all post closing requests and stips.
  • Maintain High level of customer service.
  • Responsible for on-site training and communication completed at corporate office.
  • Qualifications

  • Proven in-depth experience in the mortgage industry.
  • High School Diploma or equivalent.
  • In depth knowledge of mortgage processing of all product types offered including but not limited to Conventional, Jumbo, FHA, VA, USDA loans.
  • Strong client service focus.
  • Strong written and verbal communication skills.
  • Flexible hours.
  • Organized and Solution Oriented.
  • Leadership skills and team player with a great attitude.
  • Ability to evaluate work flow to make process improvement increasing efficiency and communication.
  • ***AnnieMac Home Mortgage is an Equal Opportunity Employer***

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    Ops Team Lead employer: AnnieMac Home Mortgage

    AnnieMac Home Mortgage is an exceptional employer that prioritises employee growth and development within the dynamic mortgage industry. With a strong focus on teamwork and leadership, we offer flexible hours and comprehensive training opportunities to ensure our staff thrive in their roles. Our commitment to maintaining high standards of customer service and operational excellence makes us a rewarding place to work, especially for those looking to make a meaningful impact in the financial sector.
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    Contact Detail:

    AnnieMac Home Mortgage Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Ops Team Lead

    ✨Tip Number 1

    Familiarise yourself with the latest trends and regulations in the mortgage industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a fast-paced environment.

    ✨Tip Number 2

    Network with professionals already working in the mortgage sector. Attend industry events or join online forums to connect with potential colleagues and learn about the company culture at AnnieMac Home Mortgage.

    ✨Tip Number 3

    Prepare to discuss specific examples of how you've improved workflow or increased efficiency in previous roles. Highlighting your problem-solving skills and leadership experience will be crucial for the Ops Team Lead position.

    ✨Tip Number 4

    Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle challenging situations. This is vital for maintaining high levels of client satisfaction, which is a key responsibility of the role.

    We think you need these skills to ace Ops Team Lead

    Leadership Skills
    Mortgage Processing Knowledge
    Client Service Focus
    Strong Written Communication
    Strong Verbal Communication
    Organisational Skills
    Solution-Oriented Mindset
    Training and Onboarding Experience
    Workflow Evaluation
    Process Improvement
    Team Collaboration
    Attention to Detail
    Ability to Manage Multiple Tasks
    Customer Service Excellence

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights your experience in the mortgage industry, particularly any roles that involved operations or team leadership. Use specific examples to demonstrate your skills in managing workflows and training staff.

    Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Team Lead position at AnnieMac Home Mortgage. Discuss how your background aligns with their requirements, especially your ability to manage pipeline assignments and maintain high customer service standards.

    Showcase Leadership Skills: Emphasise your leadership abilities in both your CV and cover letter. Provide examples of how you've successfully trained and supported team members in previous roles, as this is crucial for the Operations Team Lead position.

    Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential in the mortgage industry.

    How to prepare for a job interview at AnnieMac Home Mortgage

    ✨Show Your Mortgage Knowledge

    Make sure to brush up on your knowledge of different mortgage products like Conventional, Jumbo, FHA, VA, and USDA loans. Being able to discuss these in detail will demonstrate your expertise and suitability for the Ops Team Lead role.

    ✨Highlight Leadership Experience

    Prepare examples of your past leadership experiences, especially in managing teams or training staff. This will help you showcase your ability to lead and support your team effectively, which is crucial for this position.

    ✨Demonstrate Problem-Solving Skills

    Be ready to discuss specific instances where you've improved workflow or resolved issues in a previous role. This will illustrate your solution-oriented mindset and ability to enhance efficiency within the team.

    ✨Emphasise Customer Service

    Since maintaining a high level of customer service is key, prepare to share examples of how you've successfully managed client relationships and ensured satisfaction in your previous roles.

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