At a Glance
- Tasks: Drive customer success and support finance teams in maximising the value of Stacks.
- Company: Join a cutting-edge tech company transforming finance with AI solutions.
- Benefits: Work with top-tier talent, enjoy an inspiring workspace, and be part of a foundational role.
- Other info: Collaborate with industry leaders and influence our go-to-market strategy.
- Why this job: Shape the future of finance while accelerating your career in a fast-paced environment.
- Qualifications: 3-7 years in SaaS Customer Success and strong accounting expertise required.
The predicted salary is between 36000 - 60000 £ per year.
This role is based out of London, but we are open to relocation to our Amsterdam office
About Stacks
At Stacks, we’re transforming the way finance teams approach one of their most critical processes: the monthly close. For mid to large enterprises, the close is a painstaking, manual effort that pulls finance teams away from strategic initiatives to focus on repetitive, tedious tasks. We believe this needs to change.
Our vision is bold. With the power of AI, we’re reimagining the monthly close to be as simple as a single click—providing the most accurate, detailed financial insights on day one of each month. By giving finance teams their time back, we enable them to focus on high-impact, strategic work that drives their companies forward.
Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. Based in the heart of Amsterdam, our office offers inspiring views over the iconic canals. Backed by leading VCs and executives from Stripe, Plaid, and OpenAI, we’re ready to reshape the future of finance.
About the Role
Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting to join our team as one of our first CS hires!
In this high-impact role, you’ll collaborate closely with our founder to create and execute our GTM strategy at Stacks. If you’re excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks.
What You\'ll Do
Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You’ll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations.
Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You’ll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks.
Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption.
Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation.
Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams.
Strategic Impact: As one of our first CS hires, you’ll help define the function from the ground up, building playbooks and influencing our GTM strategy.
What You Need
3–7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You’ve owned renewals, driven expansion, and worked cross-functionally to deliver success.
Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, CPA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges.
Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support.
Product Mastery: You’re quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers.
What’s in It for You
Cutting-Edge Technology: Work at the forefront of the Gen AI revolution.
Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie.
Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind.
Inspiring Workspace: Enjoy the view of the Amsterdam canals in our stunning office.
The Hiring Process
Step 1: 30-minute screening call with our talent partner (Peter) to discuss your background, motivation, experience, and practical details.
Step 2: 3 x 30-minute calls with our founder (Albert) and team members to dive deeper into your experience.
Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks.
Step 4: Offer!
Customer Success Manager - United Kingdom in London employer: Annie Stacks, Inc.
At Stacks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office, with the option to relocate to Amsterdam, provides a vibrant environment where you can thrive alongside a talented team from top-tier companies. We are committed to your professional growth, offering unique opportunities to shape our Customer Success function while working with cutting-edge technology in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - United Kingdom in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Stacks or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success Managers and think about how your accounting background can shine through. We want to see how you can drive customer success with your unique skills.
✨Tip Number 3
Show off your product mastery! Be ready to discuss how you’ve used tech tools in past roles. We love candidates who can demonstrate their ability to guide others through complex workflows.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Stacks.
We think you need these skills to ace Customer Success Manager - United Kingdom in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Stacks and how you can contribute to our mission of transforming finance teams.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success and accounting. We’re looking for someone who understands the challenges finance teams face, so connect your background to the role and show us how you can add value.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Success Manager position at Stacks.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Stacks.
How to prepare for a job interview at Annie Stacks, Inc.
✨Know Your Customer Success Inside Out
Make sure you understand the ins and outs of customer success, especially in a SaaS environment. Brush up on your experience with renewals and expansions, and be ready to share specific examples of how you've driven customer satisfaction and retention in previous roles.
✨Show Off Your Accounting Expertise
Since this role requires a solid understanding of accounting processes, prepare to discuss your background in finance. Be ready to explain how your experience as a Controller or CPA can help you relate to customers and solve their challenges effectively.
✨Demonstrate Your Product Mastery
Familiarise yourself with Stacks' product offerings before the interview. Think about how you would guide customers through best practices and troubleshoot common issues. Showing that you can quickly learn and adapt to new tools will impress the team.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams, so be prepared to discuss how you've successfully collaborated with sales, product, and engineering teams in the past. Highlight any experiences where you translated customer feedback into actionable improvements.
