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- Tasks: Manage daily operations of three stunning Lodge Parks in Cumbria.
- Company: Join a vibrant team dedicated to delivering exceptional guest experiences.
- Benefits: Enjoy competitive pay, career growth opportunities, and a fun work environment.
- Why this job: Be part of a dynamic role that combines sales, management, and customer service.
- Qualifications: 2+ years in park or general management with sales experience required.
- Other info: Ideal for those passionate about hospitality and creating memorable experiences.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Selling Park Manager to manage the day-to-day operations of 3 amazing Lodge Parks in Cumbria. This role will ensure the effective delivery of all aspects of the parks' services including self-catering and glamping accommodation, guest experience, retail and catering outlets, park administration, owner services, maintenance, and contractor management.
This role requires a commercially minded manager with strong sales ability, capable of actively selling caravans and lodges and supporting our holiday home sales team. A background in sales within a holiday park, hospitality or property setting will be essential.
Key Responsibilities- Operational Management
- Oversee and ensure the smooth and professional operation of all areas of the park.
- Manage all accommodation, self-catering, glamping units and touring pitches, shop retail, catering, and park facilities to the highest standards.
- Monitor and improve customer service performance, ensuring consistency across all departments.
- Manage annual park budgets and forecasts, including revenue streams and costs.
- Safeguard the park licence and ensure compliance with all legal, health & safety, and licensing requirements.
- Sales & Commercial Performance
- Actively participate in the sales process of holiday homes (caravans and lodges), including handling enquiries, following up leads, and closing sales.
- Work closely with the central support teams to maximise conversion rates and on-park sales opportunities.
- Take responsibility for all revenue streams including holiday home sales, shop retail, catering, pitch fees, and on-park spend.
- Identify and implement initiatives to increase profitability while maintaining high standards of guest satisfaction.
- Understand and report on sales KPIs, stock levels, and sales forecasts.
- Customer Experience
- Lead by example in delivering exceptional guest and owner experiences.
- Respond to complex customer queries and complaints, ensuring swift and fair resolution.
- Identify ways to enhance the on-park experience and maximise guest and owner satisfaction.
- Minimum 2 years’ experience in a similar Park Manager / General Manager role.
- Demonstrable experience in holiday home or property sales, with the confidence to lead and manage sales processes.
- Strong leadership, team development, and organisational skills.
- Excellent customer service and communication abilities.
- Commercial acumen with experience managing multiple revenue streams.
- Knowledge of H&S and legal compliance within a hospitality or leisure setting.
- Confident IT and administrative skills including budgeting and reporting.
If you have experience selling holiday homes and operational experience managing teams on park, apply today.
Selling Park Manager employer: Annesley Gandon
Contact Detail:
Annesley Gandon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Selling Park Manager
✨Tip Number 1
Familiarise yourself with the local market in Cumbria. Understanding the unique selling points of the area and what attracts guests to the parks can give you an edge in interviews. Highlight your knowledge of local attractions and how they can enhance the guest experience.
✨Tip Number 2
Network with professionals in the holiday park and hospitality industry. Attend local events or join relevant online groups to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss specific sales strategies you've successfully implemented in previous roles. Be ready to share examples of how you've increased revenue or improved customer satisfaction, as this will demonstrate your commercial acumen and leadership skills.
✨Tip Number 4
Showcase your understanding of health and safety regulations relevant to the hospitality sector. Being able to discuss compliance confidently will reassure the hiring team that you can manage the operational aspects of the parks effectively.
We think you need these skills to ace Selling Park Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in park management, sales, and customer service. Emphasise any specific achievements in these areas to demonstrate your capability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the holiday park industry. Mention your experience in managing operations and sales, and how you can enhance guest experiences at the parks.
Highlight Relevant Experience: In your application, focus on your past roles that align with the responsibilities of a Selling Park Manager. Include examples of how you've successfully managed teams, improved customer satisfaction, and driven sales.
Showcase Your Sales Skills: Since the role requires strong sales ability, provide specific examples of your sales achievements. Discuss how you've handled enquiries, followed up leads, and closed sales in previous positions.
How to prepare for a job interview at Annesley Gandon
✨Showcase Your Sales Experience
Make sure to highlight your background in sales, especially within the holiday park or hospitality sector. Be prepared to discuss specific examples of how you've successfully closed sales and managed customer relationships.
✨Demonstrate Operational Knowledge
Familiarise yourself with the day-to-day operations of a lodge park. Be ready to talk about how you would ensure smooth operations across various departments, from accommodation management to guest services.
✨Emphasise Customer Service Skills
Since delivering exceptional guest experiences is key, prepare to share instances where you've resolved complex customer queries or complaints. Show that you understand the importance of customer satisfaction in driving sales.
✨Prepare for Financial Discussions
Brush up on your budgeting and financial management skills. Be ready to discuss how you would manage revenue streams and improve profitability while maintaining high standards of service.
