At a Glance
- Tasks: Provide top-notch customer support in German and Italian from the comfort of your home.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Other info: Perfect for students seeking part-time work or recent graduates.
- Why this job: Be the voice of our brand and help customers while working remotely.
- Qualifications: Fluency in German and Italian, with strong communication skills.
We are recruiting a remote working, Multi-lingual Customer Support Coordinator, fluent in Italian, German & English. Our client is a market leader within the music industry. Paying a salary of £30,000 to £32,000 the London Headquarters is growing rapidly and requires candidates seeking a temporary, full time Customer Service Advisor role. The role is fully remote but does require occasional visits to their central London offices.
The business creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. This is a fabulous opportunity for candidates with an interest in music and DJ's to join a prestigious international organisation. Fluency in Italian, and German is essential .
Within the Customer Support team, the Multi-lingual Customer Support Coordinator will help resolve client queries/issues in relation to products and ecommerce sales received either by telephone, email or other channels.
Duties & Responsibilities:
- Handle incoming customer enquiries in relation to products or ecommerce sales
- Responsible for assigned customer service tickets
- Following the internal procedure for customer service operations and meeting its service level goals
- Where necessary liaise with other internal departments and third-party service providers
- Identify customer queries which require a high level of technical expertise
- Initiate the process for ecommerce returns
Skills & Experience :
- Multi-lingual, fluent in Italian, German & English
- Experience using Zendesk or other relevant customer service systems
- Technical customer service experience is essential
- Proficient in all Microsoft Office packages
- Knowledge or interest in DJing and music would be an advantage
- Additional languages would be an advantage
Please do also visit our website to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.
Anne Jagger Recruitment Ltd is an employment agency and employment business.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both Italian and German, make sure to highlight your language proficiency right at the top of your application. We want to see how you can use your skills to connect with our customers!
Tailor Your CV:Don’t just send a generic CV! Tailor it to the role by emphasising your customer support experience and any relevant skills. We love seeing how your background aligns with what we do at StudySmarter.
Craft a Personal Cover Letter:A cover letter is your chance to shine! Use it to tell us why you're passionate about customer support and how you can contribute to our team. We appreciate a personal touch that reflects your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
