At a Glance
- Tasks: Assist customers with queries about music products and ecommerce sales.
- Company: Join a leading music industry company with a vibrant culture.
- Benefits: Competitive salary, remote work, and opportunities to grow in the music sector.
- Other info: Work remotely with occasional visits to London; great for music enthusiasts.
- Why this job: Combine your love for music with customer support in a dynamic environment.
- Qualifications: Fluency in Italian, German, and English; customer service experience required.
The predicted salary is between 30000 - 32000 £ per year.
We are recruiting a remote working, Multi-lingual Customer Support Coordinator, fluent in Italian, German & English. Our client is a market leader within the music industry. Paying a salary of £30,000 to £32,000, the London Headquarters is growing rapidly and requires candidates seeking a temporary, full-time Customer Service Advisor role. The role is fully remote but does require occasional visits to their central London offices. The business creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. This is a fabulous opportunity for candidates with an interest in music and DJ's to join a prestigious international organisation. Fluency in Italian and German is essential.
Within the Customer Support team, the Multi-lingual Customer Support Coordinator will help resolve client queries/issues in relation to products and ecommerce sales received either by telephone, email or other channels.
Duties & Responsibilities:- Handle incoming customer enquiries in relation to products or ecommerce sales
- Responsible for assigned customer service tickets
- Following the internal procedure for customer service operations and meeting its service level goals
- Where necessary liaise with other internal departments and third-party service providers
- Identify customer queries which require a high level of technical expertise
- Initiate the process for ecommerce returns
- Multi-lingual, fluent in Italian, German & English
- Experience using Zendesk or other relevant customer service systems
- Technical customer service experience is essential
- Proficient in all Microsoft Office packages
- Knowledge or interest in DJing and music would be an advantage
- Additional languages would be an advantage
Remote Customer Support Co-Ordinator - German & Italian Home based in Liverpool employer: Anne Jagger Recruitment
Join a dynamic and innovative team at a leading company in the music industry, where your passion for music and customer service can truly shine. With a fully remote working environment complemented by occasional visits to our vibrant London headquarters, we offer a supportive work culture that values employee growth and development. Enjoy competitive salaries, a collaborative atmosphere, and the chance to be part of a prestigious international organisation dedicated to enhancing the music community.
