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- Tasks: Provide 2nd line technical support and ensure system stability for users and customers.
- Company: Join a leading security and monitoring services provider in Europe.
- Benefits: Competitive salary, on-site work, and opportunities for professional growth.
- Why this job: Be the key link between IT and customers, making a real impact.
- Qualifications: 3+ years in IT support with strong troubleshooting skills.
- Other info: Dynamic role with a focus on customer success and system improvements.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000–£35,000 (DOE)
Location: Cambridgeshire (On-site)
Anne Corder Recruitment is working with a leading client to recruit a Technical Support Engineer to join their team. The organisation operates the largest purpose-built alarm receiving centre and remote monitoring station in Europe, delivering critical security and monitoring services to clients across the UK. This is not a traditional helpdesk role. You will act as a key bridge between IT, data, and customers, taking ownership of application support, ensuring system stability, and delivering a high-quality user experience.
Key Responsibilities
- Provide 2nd line technical and application support to internal users and external customers
- Take ownership of escalated issues and manage them through to resolution
- Identify root causes of recurring issues and implement long-term fixes
- Support system upgrades, testing, and deployment of new features
- Maintain and improve internal documentation and support processes
- Monitor system performance and proactively identify risks or vulnerabilities
Customer Success & Support:
- Act as a technical point of contact for key customer accounts
- Deliver onboarding, user training, and best-practice guidance
- Monitor customer usage and engagement to reduce churn
- Translate customer feedback into actionable improvements
Database & Data (Desirable):
- Support SQL-based databases, ensuring performance and integrity
- Write and optimise SQL queries for reporting and issue resolution
- Investigate data discrepancies and support data migrations
About You
- 3+ years’ experience in IT, application or systems support
- Strong troubleshooting mindset with experience resolving application-level issues
- Working knowledge of Windows Server and networking fundamentals
- Experience working with ticketing systems and service management processes
- Confident communicating with customers and managing stakeholder relationships
- Ability to prioritise workload and work independently
Desirable:
- SQL experience (queries, reporting, data integrity)
- Experience supporting business-critical applications
IT Support Technician in Yaxley employer: Anne Corder Recruitment
Contact Detail:
Anne Corder Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Yaxley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in technical support. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved application-level issues in the past. We want to see that you can think on your feet!
✨Tip Number 3
Show off your SQL skills! If you’ve got experience with SQL queries, make sure to highlight that during interviews. It’s a great way to demonstrate your ability to handle data discrepancies and support database performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician in Yaxley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a 2nd Line Technical Support Engineer. Highlight your experience in IT support, especially any work with application support and troubleshooting. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the key responsibilities listed in the job description, like managing escalated issues or supporting SQL databases.
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills—show us how you've used them! Share examples of how you've identified root causes of issues and implemented long-term fixes. We love seeing candidates who take ownership of their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Anne Corder Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your communication skills. Think about times when you successfully managed stakeholder relationships or delivered user training.
✨Demonstrate Problem-Solving Prowess
Be prepared to talk about how you identify root causes of recurring issues. Share your approach to implementing long-term fixes and how you monitor system performance to proactively address risks.
✨Familiarise Yourself with SQL
If you have SQL experience, be ready to discuss it! Prepare to explain how you've written and optimised SQL queries for reporting or issue resolution, as this could set you apart from other candidates.