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- Tasks: Lead a team to deliver top-notch claims service and drive continuous improvement.
- Company: Established organisation in the automotive and vehicle services sector.
- Benefits: Competitive salary, bonus potential, and a stable, permanent position.
- Why this job: Make a real impact on service quality and business performance.
- Qualifications: Experience in claims management and strong leadership skills required.
- Other info: Opportunity to shape processes and develop your team in a growing organisation.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a well-established organisation operating in the automotive and vehicle services sector, who are looking to appoint an experienced Technical Claims Manager to lead their claims function. This is a senior, hands-on role combining technical claims expertise, people leadership, and operational oversight. You will play a key part in delivering a fair, efficient, and customer-focused claims service while maintaining strong cost control and compliance standards.
As Technical Claims Manager, you will lead a team of Claims Advisers responsible for assessing and authorising claims. You will also share responsibility for wider operational performance, complaints handling, and continuous improvement across the business.
Key Responsibilities:- Lead, manage, and develop a team of Claims Advisers to deliver a high-quality claims service
- Ensure claims are assessed accurately and consistently in line with policy terms, SLAs, and regulatory requirements
- Drive strong customer outcomes through clear communication and fair decision-making
- Monitor claims volumes, turnaround times, KPIs, and performance trends
- Produce and analyse management information to identify risks, cost pressures, and improvement opportunities
- Support control of claims spend, burn rates, and overall scheme performance
- Jointly oversee complaints handling, ensuring fair and compliant resolution
- Deliver training and coaching to claims staff to maintain strong technical capability
- Contribute to day-to-day business operations, office management, and Health & Safety oversight
- Support governance, audit activity, and regulatory compliance
- Essential: Proven experience in claims management within motor vehicle maintenance, insurance, or an automotive environment
- Strong leadership experience with the ability to motivate and develop teams
- Solid technical understanding of claims assessment and cost control
- Experience producing and interpreting claims data and management information
- Confident communicator with sound judgement and decision-making skills
- Desirable: Experience managing claims spend, burn rates, or loss ratios
- Knowledge of complaints handling frameworks and regulatory requirements
- Experience delivering training to internal teams or external partners
Why Apply?
- A senior, influential role with real impact on service quality and business performance
- Competitive salary with bonus potential
- Stable, permanent position within a growing organisation
- Opportunity to shape processes, develop people, and drive continuous improvement
Technical Claims Manager in Peterborough employer: Anne Corder Recruitment
Contact Detail:
Anne Corder Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive and claims management sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical claims knowledge. Be ready to discuss how you've led teams and improved processes in previous roles. We want to see your leadership skills shine!
✨Tip Number 3
Showcase your communication skills during interviews. As a Technical Claims Manager, you'll need to convey complex information clearly. Practice explaining your past experiences in a straightforward way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Claims Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Claims Manager role. Highlight your experience in claims management and leadership, and don’t forget to showcase your technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in claims management and how you've led teams to success. We love a good story!
Showcase Your Communication Skills: As a Technical Claims Manager, clear communication is key. In your application, demonstrate your ability to convey complex information simply and effectively. We’re looking for someone who can engage with both customers and team members effortlessly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Anne Corder Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge before the interview. Understand the key aspects of claims assessment, cost control, and regulatory requirements. This will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Technical Claims Manager, you'll be leading a team. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where your leadership made a difference, and be ready to discuss them during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving skills. Practice articulating how you would handle various claims situations, focusing on customer outcomes and compliance. This will demonstrate your ability to think on your feet.
✨Bring Data to the Table
Since the role involves analysing claims data and management information, be prepared to discuss how you've used data in previous roles. Bring examples of how you've identified risks or improvement opportunities through data analysis, as this will highlight your analytical skills.
