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- Tasks: Repair and upgrade electro-mechanical products while ensuring customer satisfaction.
- Company: Join a leading engineering firm focused on innovation and safety.
- Benefits: Enjoy global travel opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team that values your growth and technical skills.
- Qualifications: Minimum ONC in Electrical Engineering; experience with electro-mechanical repairs required.
- Other info: Must be based in the UK and eligible to work without visa sponsorship.
The predicted salary is between 28800 - 43200 £ per year.
Customer Support Technician Peterborough Area | Full Time | Permanent Electro-Mechanical Repairs | Global Travel | SAP & Fault Diagnosis Are you a hands-on engineer with a passion for technical problem-solving and exceptional customer service? Anne Corder Recruitment is proud to be partnering with a market-leading engineering firm to recruit a Customer Support Technician. This is an exciting and varied role offering the chance to work on advanced electro-mechanical products, both onsite and around the world. This is the perfect opportunity for someone with strong electro-mechanical diagnostic experience who thrives in a customer-focused, fast-paced environment. What You’ll Be Doing Carrying out mechanical and electro repairs, upgrades, and testing on industrial control systems and components. Managing warranty claims professionally and promptly, ensuring full customer satisfaction. Producing Risk Assessments and Method Statements to maintain the highest safety standards. Logging service calls and tracking through to resolution using SAP B1. Generating detailed reports and fault analysis documentation after each repair. Creating troubleshooting guides and work instructions for both internal teams and customers. Liaising across internal departments (Design, Production, Sales) to feed into product improvement and identify future opportunities. Supporting the Customer Support team with global onsite visits for repairs and inspections. Travel may be at short notice and occasionally over weekends. What We’re Looking For Minimum ONC in Electrical Engineering or equivalent (apprenticeship background ideal). Proven experience in repair/support of electro/ mechanical products. Strong understanding of electrical schematics and diagnostic tools. Familiarity with SAP B1 or similar ERP systems. Excellent communication and documentation skills. Organised, self-motivated, and able to remain calm under pressure. Willingness to travel globally as part of your role. Why Join? This is more than just a support role – it\’s a chance to be part of a company that values innovation, safety, and continuous improvement. You’ll work with cutting-edge technology, collaborate with skilled engineers, and support clients across a wide range of industries. With a strong emphasis on employee development and a commitment to excellence, this company offers an outstanding platform to grow your technical career. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK INDEEDENG
Customer Support Technician employer: Anne Corder Recruitment
Contact Detail:
Anne Corder Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with the specific electro-mechanical products that the company works with. Understanding their technology and common issues can give you an edge during interviews, showing your genuine interest and readiness to tackle challenges.
✨Tip Number 2
Brush up on your SAP B1 skills, as familiarity with this ERP system is crucial for the role. Consider taking a quick online course or tutorial to ensure you're comfortable discussing how you've used similar systems in past roles.
✨Tip Number 3
Prepare examples of how you've successfully managed customer interactions in high-pressure situations. Being able to articulate your problem-solving skills and customer service experience will be key in demonstrating your fit for this role.
✨Tip Number 4
Network with professionals in the engineering field, especially those who have experience in customer support roles. Engaging with industry peers can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electro-mechanical repair experience and any relevant qualifications, such as your ONC in Electrical Engineering. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical problem-solving and customer service. Mention specific experiences where you've successfully managed warranty claims or produced detailed reports, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your familiarity with SAP B1 or similar ERP systems, as well as your understanding of electrical schematics and diagnostic tools. These skills are crucial for the Customer Support Technician position.
Show Willingness to Travel: Since the role involves global travel, make sure to express your willingness to travel at short notice and over weekends. This shows your commitment and flexibility, which are important traits for this position.
How to prepare for a job interview at Anne Corder Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with electro-mechanical repairs. Highlight specific examples where you've successfully diagnosed and resolved technical issues, as this role requires strong problem-solving abilities.
✨Demonstrate Customer Service Excellence
Since the role is customer-focused, share instances where you've gone above and beyond to ensure customer satisfaction. Emphasise your communication skills and how you handle warranty claims or service calls professionally.
✨Familiarise Yourself with SAP B1
As the job involves logging service calls and tracking resolutions using SAP B1, it’s beneficial to have a basic understanding of this system. If you have experience with similar ERP systems, be sure to mention that too.
✨Prepare for Global Travel Questions
Given the travel requirements of the role, be ready to discuss your flexibility and willingness to travel at short notice. Share any previous experiences you have had with international work or travel, as this will demonstrate your adaptability.
