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- Tasks: Provide technical support for electro-mechanical test equipment and engage with customers globally.
- Company: Join a world-class manufacturer of specialist test equipment with a strong customer-first ethos.
- Benefits: Enjoy competitive salary, travel allowances, and a supportive team environment.
- Why this job: Experience hands-on engineering, client interaction, and international travel in a reputable company.
- Qualifications: ONC in Electrical Engineering and 5+ years in technical support required.
- Other info: Must have a valid UK driving licence and passport for global travel.
The predicted salary is between 36000 - 60000 £ per year.
Customer Support Engineer
Based near Peterborough | International Travel Required
Full-Time | Permanent
Are you an experienced Customer Support Engineer with strong electrical and mechanical fault-finding skills, looking for a role with global reach and real technical depth?
We’re proud to be working with a world-class manufacturer of specialist test equipment as they look to grow their expert Customer Support team. This is an exciting and varied role that combines hands-on problem solving, customer engagement, and international travel – supporting high-performance systems trusted across the power, OEM, and engineering sectors.
What you’ll be doing:
Working as part of a collaborative, solutions-driven support team, you will:
- Deliver technical support for electro-mechanical test equipment via phone, email, remote access, or site visits
- Commission, maintain, and train users on equipment at customer sites around the globe
- Diagnose faults and carry out repairs down to component level
- Respond promptly to warranty claims, ensuring smooth resolution and high customer satisfaction
- Maintain accurate service call records in SAP B1, from first contact to case close
- Prepare RAMS documentation and follow safe working practices in all environments
- Generate reports, service analysis, and commissioning documents
- Collaborate with Sales, Production and Design teams to share insights and suggest improvements
- Contribute to service quotations, customer communications, and trend analysis
What we’re looking for:
- ONC or equivalent in Electrical Engineering (apprenticeship preferred)
- 5+ years in a hands-on technical support/service engineering role
- Proven experience working on industrial control systems
- Confident reading schematics, using diagnostic tools, and handling repairs independently
- Excellent written and verbal communication, including documentation and reporting
- Proficiency in MS Office and working knowledge of SAP (or similar ERP/CRM)
- Valid UK driving licence and passport – you’ll travel globally at short notice, typically for up to a week at a time
Why this role?
- Be part of a reputable global company with a strong customer-first ethos
- Work with high-quality, precision-engineered technology
- Enjoy a mix of hands-on engineering and client interaction across varied industries
- Competitive salary and travel allowances
- Supportive team environment with ISO-accredited processes and a people-focused culture
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
INDEEDENG
Customer Support Engineer employer: Anne Corder Recruitment
Contact Detail:
Anne Corder Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with the specific electro-mechanical test equipment used in the industry. Understanding the technology and its applications will help you engage more effectively during interviews and demonstrate your technical knowledge.
✨Tip Number 2
Network with professionals in the field, especially those who work in customer support roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your fault-finding skills and diagnostic tools. Being able to showcase your hands-on problem-solving abilities can set you apart from other candidates.
✨Tip Number 4
Research the company’s culture and values, particularly their customer-first ethos. Tailoring your conversations and examples to align with their mission can show that you’re a great fit for their team.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and technical roles, especially focusing on your electrical and mechanical fault-finding skills. Use specific examples that demonstrate your hands-on problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience, particularly in industrial control systems, and express your enthusiasm for international travel and customer engagement.
Highlight Relevant Skills: In your application, emphasise your proficiency with diagnostic tools, your ability to read schematics, and your experience with SAP or similar ERP/CRM systems. These skills are crucial for the Customer Support Engineer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially since excellent written skills are a requirement for this role.
How to prepare for a job interview at Anne Corder Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with electro-mechanical test equipment. Highlight specific examples of fault-finding and repairs you've conducted, as well as any relevant projects that demonstrate your hands-on technical abilities.
✨Communicate Clearly
Since the role involves customer engagement, practice articulating complex technical concepts in a simple manner. Be ready to explain how you would handle customer queries and ensure high satisfaction levels.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully diagnosed and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Research the Company and Role
Familiarise yourself with the company's products and services, especially those related to industrial control systems. Understanding their market position and customer base will help you tailor your responses and show genuine interest.
