At a Glance
- Tasks: Support customers through email, chat, and phone while resolving inquiries and managing orders.
- Company: Join a globally recognised leader in innovative power solutions.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a collaborative work environment.
- Other info: Must be based in the UK with the right to work; no visa sponsorship available.
- Why this job: Make a real impact in a dynamic team and enhance customer satisfaction.
- Qualifications: 2-4 years in customer service; strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 42000 £ per year.
Location: Easton on the Hill, Stamford
Employment Type: Full-time, Monday-Friday
Salary: up to £35,000pa
The Role
We are seeking a Customer Support Agent to join our clients dynamic team. In this role, you will be the backbone of customer relationships, ensuring seamless communication, resolving inquiries, and managing post-sales activities. Your problem-solving skills and customer-first attitude will help us maintain our reputation for excellence.
Key Responsibilities
- Manage customer inquiries via email, chat, and phone with professionalism and efficiency.
- Process customer orders, prepare shipping documents, and update records in SAP.
- Act as the primary point of contact for key accounts, ensuring quick resolution of issues related to orders, invoicing, and warranties.
- Coordinate with internal teams to meet customer deadlines and specifications.
- Identify opportunities to enhance customer satisfaction and drive sales growth.
- Participate in customer business reviews and support continuous improvement initiatives.
What We’re Looking For
- Experience: 2–4 years in customer service or inside sales, preferably in a technical or B2B environment.
- Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with SAP or CRM systems is a plus.
- Attributes: Strong communicator, detail-oriented, proactive problem-solver, and a team player.
- Education: Bachelor’s degree in a relevant field or equivalent experience preferred.
Why Join Us?
- Be part of a globally recognised leader in innovative power solutions.
- Work in a collaborative environment where your contributions make a real impact.
- Opportunities for professional growth and skill development.
- Competitive salary and benefits package.
Customer Support Agent in Easton on the Hill employer: Anne Corder Recruitment
Join a globally recognised leader in innovative power solutions as a Customer Support Agent in Easton on the Hill, Stamford. Our collaborative work culture fosters professional growth and skill development, ensuring that your contributions have a meaningful impact. With a competitive salary and benefits package, we are committed to maintaining a customer-first approach while providing you with the tools to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Easton on the Hill
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be supporting can give you an edge in interviews, as it shows your commitment and readiness to assist customers effectively.
✨Tip Number 2
Brush up on your communication skills. As a Customer Support Agent, you'll need to convey information clearly and empathetically. Practising common customer scenarios can help you respond confidently during role-play exercises in interviews.
✨Tip Number 3
Get comfortable with SAP or similar CRM systems. If you have experience with these tools, be ready to discuss how you've used them to enhance customer interactions or streamline processes in previous roles.
✨Tip Number 4
Showcase your problem-solving abilities. Prepare examples of how you've resolved customer issues in the past, focusing on your proactive approach and the positive outcomes that resulted from your actions.
We think you need these skills to ace Customer Support Agent in Easton on the Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or inside sales, especially in technical or B2B environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your problem-solving skills and customer-first attitude. Mention specific examples of how you've successfully managed customer inquiries or improved customer satisfaction in previous roles.
Highlight Relevant Skills:Emphasise your proficiency in Microsoft Office and any experience with SAP or CRM systems. These skills are crucial for the role, so make sure they stand out in your application.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anne Corder Recruitment
✨Showcase Your Communication Skills
As a Customer Support Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences where you successfully resolved customer inquiries.
✨Familiarise Yourself with SAP and CRM Systems
Since experience with SAP or CRM systems is a plus, make sure to brush up on these tools before the interview. If you have prior experience, be ready to discuss how you've used these systems to enhance customer service.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Prepare a few scenarios that highlight your problem-solving skills and your proactive approach to ensuring customer satisfaction.
✨Research the Company and Its Values
Understanding the company's mission and values can give you an edge. Be prepared to discuss how your personal values align with theirs and how you can contribute to their reputation for excellence in customer service.
