At a Glance
- Tasks: Support clients through onboarding and provide ongoing assistance with their accounts.
- Company: Join a growing business with a collaborative and supportive culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Occasional travel for events across the UK may be required.
- Why this job: Be the go-to person for clients, building relationships and solving problems every day.
- Qualifications: Experience in customer service or sales, with strong communication and problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
Sales And Client Support Executive
Are you a confident, personable customer service professional who enjoys building relationships, solving problems and supporting clients?
We’re recruiting for a Sales and Client Support Executive to join an established and growing business.
This is a varied role sitting within the Commercial Team, where you’ll support new clients through the onboarding process before becoming a key point of contact once they are up and running.
It’s a great opportunity for someone who enjoys speaking with people, providing excellent service and taking ownership of customer queries from start to finish.
The role
As Sales and Client Support Executive, you’ll work closely with the wider Sales, Compliance and Accounts teams, providing a high standard of support to both new and existing clients.
Your responsibilities will include
- Supporting new clients through the onboarding process via telephone, email and video calls
- Checking documentation and keeping clients updated throughout their application
- Liaising with internal teams to ensure a smooth onboarding journey
- Setting up new client accounts and dashboards
- Delivering online dashboard demonstrations and providing ongoing assistance
- Providing first-line technical support and helping clients resolve queries
- Building strong relationships with existing clients to encourage retention and deliver an excellent customer experience
- Handling complaints, transaction enquiries and refund queries professionally
- Supporting the onboarding of suppliers and affiliate partners
- Maintaining accurate and up-to-date information within the CRM system
- Supporting the Head of Sales with wider commercial activity
- Preparing client communications, updates and important information
- Collating data and producing end-of-month reports
- Assisting with commercial reviews
- Supporting the preparation and delivery of occasional Sales & Marketing events
- What we’re looking for
We’re looking for someone who is naturally confident communicating with people and enjoys being part of a busy, collaborative team.
- Previous experience within customer service, client support, sales and account management
- Excellent telephone and written communication skills
- A confident and professional approach when dealing with a wide variety of customers
- Strong problem-solving skills and the ability to take ownership of queries
- Good Microsoft Office and general computer skills
- Strong organisation and attention to detail
- The ability to manage several priorities while maintaining excellent customer service
- A proactive, team-focused approach
There will occasionally be a requirement to attend Sales & Marketing events across the UK, which may include overnight stays.
If you’re a people person who enjoys building relationships, supporting customers and being the person clients can rely on when they need help, we’d love to hear from you.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold valid right to work in the UK.
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Customer Account Executive employer: Anne Corder Recruitment
Anne Corder Recruitment offers a supportive and professional working environment in Peterborough, where the role of Receptionist is highly valued. Employees benefit from a warm and welcoming culture that prioritises excellent service and teamwork, alongside opportunities for personal growth within a well-established organisation. This position is perfect for those who thrive in a busy office setting and enjoy making a positive first impression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anne Corder Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anne Corder Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anne Corder Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Anne Corder Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anne Corder Recruitment!
How to prepare for a job interview at Anne Corder Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
