At a Glance
- Tasks: Manage customer accounts, ensuring a smooth journey from order to ongoing support.
- Company: Join a growing tech business focused on excellent customer relationships.
- Benefits: Competitive salary up to £26k and a supportive office environment.
- Other info: Office-based role in Peterborough with great opportunities for growth.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
ACR are pleased to be working exclusively with a growing technology business to recruit a proactive and focused Customer Account Manager to take ownership of a portfolio of customers, managing their experience from the point an order is handed over by the Sales Team, through installation and into ongoing account support.
This is a relationship-led role, suited to someone who genuinely enjoys working with customers, takes pride in providing excellent service and understands the importance of keeping customers informed at every stage.
You will act as the customer's main point of contact, ensuring a smooth journey, resolving queries and building strong, long-term relationships.
- Customer Account Manager's Key Responsibilities
- Take ownership of a portfolio of business customers, managing their experience from initial order handover through installation and ongoing account management.
- Receive and review sold orders from the Sales Team, ensuring all relevant information is captured and the customer journey is clearly understood.
- Coordinate and book installation appointments, introducing yourself as the customer's dedicated point of contact.
- Maintain regular, proactive communication with customers, providing updates and ensuring they are kept informed throughout the installation process.
- Monitor installation progress, coordinate any necessary actions and take ownership of resolving issues or delays.
- Complete post-installation quality checks, gathering customer feedback and ensuring they are satisfied before closing the order.
- Provide ongoing in-life account support, handling enquiries relating to billing, account changes, complaints and general service queries.
- Carry out regular quarterly customer check-ins to maintain relationships, understand changing requirements and identify any areas where further support may be needed.
- Maintain accurate customer records and update internal systems to ensure a clear and consistent view of each customer relationship.
Skills & Experience Required as a Customer Account Manager
- Previous experience in a customer service, customer account management or customer journey coordination role.
- Experience managing customer relationships and taking ownership of queries from initial contact through to resolution.
- Strong organisational skills, with the ability to manage multiple customer journeys and ongoing account requirements simultaneously.
- Excellent communication and relationship-building skills, with a warm, approachable and proactive manner.
- Confident coordinating appointments, managing expectations and keeping customers informed of progress.
- A genuine passion for customer service, with the ability to anticipate customer needs rather than simply reacting to enquiries.
- Comfortable using CRM systems and other IT-based platforms, with the ability to learn new systems and processes quickly.
- Key Details
- Salary of up to £26k (dependent on experience)
Office-based role in Peterborough.
Working hours of 9:00am – 5:30pm.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK.
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Customer Account Manager employer: Anne Corder Recruitment Ltd
Join a well-established, family-oriented electrical and fire solutions business in Peterborough, where you will be part of a supportive team that values professionalism and strong client relationships. With competitive salaries, opportunities for overtime, and a commitment to employee growth through training, this role as a Commercial Electrician offers a rewarding career path in a stable environment known for its high-quality work and repeat business.
Contact Details:
Anne Corder Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anne Corder Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anne Corder Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anne Corder Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anne Corder Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anne Corder Recruitment Ltd!
How to prepare for a job interview at Anne Corder Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
