At a Glance
- Tasks: Debug and resolve customer tickets for Dynamics CE and Annata A365 solutions.
- Company: Join a global support team dedicated to customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by solving complex issues for partners and customers.
- Qualifications: 3-5 years of development experience with Microsoft Dynamics and strong problem-solving skills.
The predicted salary is between 36000 - 60000 € per year.
Working as part of the Support team, reporting to the Regional Support Manager. The EMEA support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics Customer Engagement (CE) Support Developer, you will be involved in dealing with multiple customer tickets which have been assigned for development resource debugging and resolving.
Responsibilities:
- Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics CE and Annata A365 Solution
- Responsible for completing internal acceptance testing of fixes and solutions
- Able to provide estimates on work
- Handle Partner and Customer ticket efficiently
- Able to follow support processes
- Applying knowledge to be able to follow documentation to replicate and progress the ticket
- Effective communication to the customer and internally with colleagues
- Ensuring all support documentation is completed in line with support processes
- Prioritisation of work in line with set targets
- Work to ensure SLAs are met in line with support agreements
- Effective escalation of support tickets where SLAs may breach
Skill and experience:
- Minimum 3 to 5 years of working experience as a developer
- Proficient with Microsoft Dynamics solutions and ALM basics
- Experience designing and customizing Microsoft Dynamics 365 applications
- Proficient with Azure DevOps
- Strong diagnostic and problem-solving skills
- Self-motivated and enthusiastic to diagnose and solve problems for issues reported by partners and customers
- Excellent communication skills to explain technical concepts to non-technical customers clearly and concisely, both in written and verbal communication
- Collaboration with team members and cross-functional teams to resolve complex issues and provide valuable customer feedback
- Effective time management and prioritization skills to handle multiple customer inquiries and issues efficiently
- Microsoft Dynamics Dual Write experience is preferred
- Proficient with Microsoft Power Platform: Power Apps (Model Driven & Canvas) & Power automate
- Experience with Azure integration services (Logic apps, functions)
- Experience with Power BI
- Proficiency in using support tools, ticketing systems, and other relevant software for tracking and managing customer support requests
Support Developer Dynamics CE - EMEA employer: Annata
As a Support Developer for Dynamics CE at our EMEA location, you will join a dynamic and collaborative team dedicated to providing exceptional support to our partners and customers. We pride ourselves on fostering a culture of continuous learning and professional growth, offering ample opportunities for skill development in cutting-edge technologies like Microsoft Dynamics and Azure. With a strong emphasis on work-life balance and a supportive environment, we ensure that our employees feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer Dynamics CE - EMEA
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Annata and their values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with customer tickets, think of some real-life scenarios where you've debugged or resolved issues. Be ready to share these examples during your interview.
✨Tip Number 3
Brush up on your communication skills! You'll need to explain technical concepts to non-technical customers, so practice breaking down complex ideas into simple terms. This will make you stand out as a candidate who can connect with clients.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Support Developer Dynamics CE - EMEA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics and any relevant projects you've worked on. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting Dynamics CE and how your problem-solving skills can benefit our team. Keep it concise but impactful!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your ability to explain technical concepts clearly. We love seeing examples of how you've communicated complex ideas to non-technical folks!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Annata
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics solutions, especially Dynamics CE and the Annata A365 Solution. Be prepared to discuss specific scenarios where you've debugged or resolved issues, as this will show your hands-on experience and understanding of the platform.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to walk through your thought process when tackling complex support tickets. Use examples from your past work to illustrate how you isolated root causes and provided effective fixes. This will demonstrate your strong diagnostic skills and ability to think critically under pressure.
✨Communicate Clearly and Effectively
Since you'll need to explain technical concepts to non-technical customers, practice articulating your thoughts clearly. Consider doing mock interviews with a friend where you explain a technical issue in simple terms. This will help you convey your communication skills during the actual interview.
✨Prioritisation is Key
Be prepared to discuss how you manage multiple customer inquiries and prioritise tasks. Share specific examples of how you've met SLAs in previous roles, and highlight your time management strategies. This will show that you can handle the fast-paced environment of a support developer role.
