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- Tasks: Debug and resolve customer tickets for Dynamics CE, ensuring top-notch support.
- Company: Join a global support team at a leading tech company.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by solving complex issues for partners and customers.
- Qualifications: 3-5 years of development experience and strong programming skills required.
The predicted salary is between 40000 - 50000 £ per year.
Working as part of the Support team, reporting to the Regional Support Manager. The EMEA support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics Customer Engagement (CE) Support Developer, you will be involved in dealing with multiple customer tickets which have been assigned for development resource debugging and resolving.
Responsibilities:
- Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics CE and Annata A365 Solution
- Responsible for completing internal acceptance testing of fixes and solutions
- Change Request development as required, utilising development techniques
- Able to provide estimates on work
- Handle Partner and Customer ticket efficiently
- Able to follow support processes
- Applying knowledge to be able to follow documentation to replicate and progress the ticket
- Effective communication to the customer and internally with colleagues
- Ensuring all support documentation is completed in line with support processes
- Prioritisation of work in line with set targets
- Work to ensure SLAs are met in line with support agreements
- Effective escalation of support tickets where SLAs may breach
Skill and experience:
- Required
- Minimum 3 to 5 years of working experience as a developer
- Proficient technical skills in programming languages (C#, JavaScript, Dataverse Web API, HTML)
- Proficient with Microsoft Dynamics solutions and ALM basics
- Experience designing and customizing Microsoft Dynamics 365 applications
- Proficient in development in Microsoft Dynamics 365
- Proficient with Azure DevOps
- Strong diagnostic and problem-solving skills
- Self-motivated and enthusiastic to diagnose and solve problems for issues reported by partners and customers
- Excellent communication skills to explain technical concepts to non-technical customers clearly and concisely, both in written and verbal communication
- Collaboration with team members and cross-functional teams to resolve complex issues and provide valuable customer feedback
- Effective time management and prioritization skills to handle multiple customer inquiries and issues efficiently
- Desirable
- Microsoft Dynamics Dual Write experience is preferred
- Proficient with Microsoft Power Platform: Power Apps (Model Driven & Canvas) & Power automate
- Experience PCF custom control development
- Experience with Azure integration services (Logic apps, functions)
- Experience with Power BI
- Proficiency in using support tools, ticketing systems, and other relevant software for tracking and managing customer support requests
Education:
Bachelor's Degree in Computer Science
Support Developer Dynamics CE - EMEA in Stoke-on-Trent employer: Annata
Contact Detail:
Annata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Developer Dynamics CE - EMEA in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics CE. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work with Microsoft Dynamics, make sure to share them during interviews. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for the interview by brushing up on common support scenarios. Think about how you would debug issues or handle customer tickets. Being ready to discuss real-life examples will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Developer Dynamics CE - EMEA in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your proficiency in programming languages like C# and JavaScript, and any relevant experience with Microsoft Dynamics 365. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for the Support Developer position. Don’t forget to mention your problem-solving skills and experience with customer support.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application showcases your ability to explain technical concepts clearly. Whether it's in your CV or cover letter, we want to see how you can communicate with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Annata
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and the Annata A365 Solution. Be ready to discuss your experience with debugging and resolving customer tickets, as well as any specific challenges you've faced in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and solved complex issues in the past. Think about specific scenarios where you isolated root causes and provided effective fixes, as this will demonstrate your strong diagnostic skills.
✨Communicate Clearly and Confidently
Since you'll be explaining technical concepts to non-technical customers, practice articulating your thoughts clearly. Use simple language to describe your past experiences and solutions, ensuring that anyone can understand your approach.
✨Prioritisation is Key
Be ready to discuss how you manage multiple customer inquiries and prioritise tasks effectively. Share strategies you've used to meet SLAs and handle urgent support tickets, showcasing your time management skills.