At a Glance
- Tasks: Debug and resolve customer tickets for Dynamics CE, ensuring top-notch support.
- Company: Join a global support team at a leading tech company.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by solving complex issues for partners and customers.
- Qualifications: 3-5 years of development experience and strong technical skills in C# and JavaScript.
The predicted salary is between 40000 - 50000 £ per year.
Working as part of the Support team, reporting to the Regional Support Manager. The EMEA support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics Customer Engagement (CE) Support Developer, you will be involved in dealing with multiple customer tickets which have been assigned for development resource debugging and resolving.
Responsibilities:
- Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics CE and Annata A365 Solution
- Responsible for completing internal acceptance testing of fixes and solutions
- Change Request development as required, utilising development techniques
- Able to provide estimates on work
- Handle Partner and Customer ticket efficiently
- Able to follow support processes
- Applying knowledge to be able to follow documentation to replicate and progress the ticket
- Effective communication to the customer and internally with colleagues
- Ensuring all support documentation is completed in line with support processes
- Prioritisation of work in line with set targets
- Work to ensure SLAs are met in line with support agreements
- Effective escalation of support tickets where SLAs may breach
Skill and experience:
- Required
- Minimum 3 to 5 years of working experience as a developer
- Proficient technical skills in programming languages (C#, JavaScript, Dataverse Web API, HTML)
- Proficient with Microsoft Dynamics solutions and ALM basics
- Experience designing and customizing Microsoft Dynamics 365 applications
- Proficient in development in Microsoft Dynamics 365
- Proficient with Azure DevOps
- Strong diagnostic and problem-solving skills
- Self-motivated and enthusiastic to diagnose and solve problems for issues reported by partners and customers
- Excellent communication skills to explain technical concepts to non-technical customers clearly and concisely, both in written and verbal communication
- Collaboration with team members and cross-functional teams to resolve complex issues and provide valuable customer feedback
- Effective time management and prioritization skills to handle multiple customer inquiries and issues efficiently
- Desirable
- Microsoft Dynamics Dual Write experience is preferred
- Proficient with Microsoft Power Platform: Power Apps (Model Driven & Canvas) & Power automate
- Experience PCF custom control development
- Experience with Azure integration services (Logic apps, functions)
- Experience with Power BI
- Proficiency in using support tools, ticketing systems, and other relevant software for tracking and managing customer support requests
Education:
- Bachelor's Degree in Computer Science
Support Developer Dynamics CE - EMEA in Milton Keynes employer: Annata
At Annata, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA support team is dedicated to providing top-notch service to our partners and customers, ensuring that every team member has the opportunity for professional growth and development. With a focus on work-life balance and a commitment to meeting SLAs, we create an environment where employees can thrive while making a meaningful impact in the world of Dynamics CE solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer Dynamics CE - EMEA in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Annata values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Annata might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Annata!
✨Direct Apply to Annata
Let's not forget to apply directly through the Annata website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Developer Dynamics CE - EMEA in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Annata.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Annata. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Annata
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
