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- Tasks: Manage customer support issues and handle Microsoft Dynamics 365 support tickets.
- Company: Join Annata, a global leader in tech support solutions.
- Benefits: Full-time role with competitive salary and global team collaboration.
- Other info: Opportunity to grow within a global support structure.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: 5+ years of Dynamics 365 experience and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Annata is seeking a Support Delivery Lead in the UK to manage customer support issues within the EMEA Support team. The role involves handling Microsoft Dynamics 365 support tickets, engaging with customers, and ensuring service level agreement compliance.
Ideal candidates should have at least 5 years of Dynamics 365 experience and demonstrate strong problem-solving and communication skills. This is a full-time position, offering an opportunity to be part of a global and regional support structure.
Global D365 F&O Support Delivery Lead in London employer: Annata
Contact Detail:
Annata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global D365 F&O Support Delivery Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community. Attend webinars or local meetups to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with Microsoft Dynamics 365. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to support delivery and problem-solving in Dynamics 365. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global D365 F&O Support Delivery Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Delivery Lead position. Share specific examples of how you've handled support issues in the past and how you can contribute to our EMEA Support team.
Showcase Your Experience: When filling out your application, be sure to detail your 5+ years of experience with Dynamics 365. We love seeing concrete examples of your work, so include any relevant projects or achievements that demonstrate your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Annata
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be prepared to discuss specific features, common issues, and solutions you've implemented in the past. This will show that you’re not just familiar with the platform but also have hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging support tickets you've handled. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your analytical thinking and how you approach problem-solving in a customer-focused environment.
✨Engage with Customer Scenarios
Think about how you would engage with customers during support interactions. Be ready to role-play a scenario where you resolve a customer issue. This will highlight your communication skills and ability to maintain service level agreements while keeping the customer satisfied.
✨Research Annata and Its Culture
Familiarise yourself with Annata’s values and mission. Understanding their approach to customer support and how they operate within the EMEA region will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.