At a Glance
- Tasks: Manage customer support issues and handle Microsoft Dynamics 365 support tickets.
- Company: Join Annata, a global leader in tech support solutions.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Engage with customers across EMEA in a collaborative environment.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: 5+ years of Dynamics 365 experience and strong problem-solving skills.
The predicted salary is between 60000 - 80000 € per year.
Annata is seeking a Support Delivery Lead in the UK to manage customer support issues within the EMEA Support team. The role involves handling Microsoft Dynamics 365 support tickets, engaging with customers, and ensuring service level agreement compliance.
Ideal candidates should have at least 5 years of Dynamics 365 experience and demonstrate strong problem-solving and communication skills. This is a full-time position, offering an opportunity to be part of a global and regional support structure.
Global D365 F&O Support Delivery Lead employer: Annata
At Annata, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in the UK, our team enjoys a supportive environment with ample opportunities for professional growth, competitive benefits, and the chance to work with cutting-edge technology in the Microsoft Dynamics 365 ecosystem. Join us to make a meaningful impact while advancing your career in a global setting.
StudySmarter Expert Advice🤫
We think this is how you could land Global D365 F&O Support Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community. Engaging with professionals already in the field can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on common scenarios related to customer support and problem-solving in Dynamics 365. We want you to showcase your experience and how you handle real-world challenges.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a Support Delivery Lead, you'll need to engage effectively with customers and your team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Global D365 F&O Support Delivery Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Delivery Lead position. We love seeing genuine enthusiasm for the role and the company.
Showcase Relevant Experience:When filling out your application, focus on your past experiences that relate directly to managing support issues and customer engagement. We’re looking for candidates who can demonstrate their ability to handle support tickets effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Annata
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be prepared to discuss specific features, common issues, and solutions you've implemented in the past. This will show that you’re not just familiar with the platform but also have hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging support tickets you've handled. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your analytical thinking and how you approach problem-solving in a customer-focused environment.
✨Engage with Customer Scenarios
Think about how you would engage with customers during support interactions. Practice articulating how you would handle difficult conversations or manage expectations. This will highlight your communication skills and ability to maintain strong customer relationships.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with SLAs relevant to support roles. Be ready to discuss how you’ve ensured compliance in previous positions and how you would approach this in the new role. This shows that you understand the importance of meeting service standards and can effectively manage support delivery.
