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- Tasks: Debug and resolve customer tickets for Dynamics CE, ensuring top-notch support.
- Company: Join a global support team dedicated to excellence in customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving complex issues for partners and customers.
- Qualifications: 3-5 years of development experience with strong skills in C#, JavaScript, and Dynamics 365.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
Working as part of the Support team, reporting to the Regional Support Manager. The EMEA support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics Customer Engagement (CE) Support Developer, you will be involved in dealing with multiple customer tickets which have been assigned for development resource debugging and resolving.
Responsibilities:
- Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics CE and Annata A365 Solution
- Responsible for completing internal acceptance testing of fixes and solutions
- Change Request development as required, utilising development techniques
- Able to provide estimates on work
- Handle Partner and Customer ticket efficiently
- Able to follow support processes
- Applying knowledge to be able to follow documentation to replicate and progress the ticket
- Effective communication to the customer and internally with colleagues
- Ensuring all support documentation is completed in line with support processes
- Prioritisation of work in line with set targets
- Work to ensure SLAs are met in line with support agreements
- Effective escalation of support tickets where SLAs may breach
Skill and experience:
- Required
- Minimum 3 to 5 years of working experience as a developer
- Proficient technical skills in programming languages (C#, JavaScript, Dataverse Web API, HTML)
- Proficient with Microsoft Dynamics solutions and ALM basics
- Experience designing and customizing Microsoft Dynamics 365 applications
- Proficient in development in Microsoft Dynamics 365
- Proficient with Azure DevOps
- Strong diagnostic and problem-solving skills
- Self-motivated and enthusiastic to diagnose and solve problems for issues reported by partners and customers
- Excellent communication skills to explain technical concepts to non-technical customers clearly and concisely, both in written and verbal communication
- Collaboration with team members and cross-functional teams to resolve complex issues and provide valuable customer feedback
- Effective time management and prioritization skills to handle multiple customer inquiries and issues efficiently
- Desirable
- Microsoft Dynamics Dual Write experience is preferred
- Proficient with Microsoft Power Platform: Power Apps (Model Driven & Canvas) & Power automate
- Experience PCF custom control development
- Experience with Azure integration services (Logic apps, functions)
- Experience with Power BI
- Proficiency in using support tools, ticketing systems, and other relevant software for tracking and managing customer support requests
Education:
Bachelor's Degree in Computer Science
Support Developer Dynamics CE - EMEA in Coventry employer: Annata
Contact Detail:
Annata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Developer Dynamics CE - EMEA in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics CE. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects related to Microsoft Dynamics 365 and any custom solutions you've developed. This will give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common support scenarios and troubleshooting techniques. Be ready to demonstrate your problem-solving skills with real-life examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support Developer Dynamics CE - EMEA in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Developer role. Highlight your experience with Dynamics CE and any relevant programming languages like C# and JavaScript. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've debugged issues or resolved customer tickets in the past. We love seeing candidates who can demonstrate their strong diagnostic and problem-solving skills!
Keep It Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you're a great fit for the role and how your experience aligns with our needs. Remember, effective communication is key!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Annata
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and the Annata A365 Solution. Be ready to discuss your experience with debugging and resolving customer tickets, as well as any specific challenges you've faced in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and solved complex issues in the past. Think about specific scenarios where you isolated root causes and provided effective fixes, and be ready to explain your thought process clearly.
✨Communicate Like a Pro
Since you'll need to explain technical concepts to non-technical customers, practice simplifying your explanations. Use clear, concise language and be prepared to demonstrate your communication skills during the interview.
✨Time Management is Key
Be ready to discuss how you prioritise your workload and manage multiple customer inquiries. Share strategies you've used to meet SLAs and handle urgent tickets efficiently, showing that you can thrive in a fast-paced environment.