At a Glance
- Tasks: Lead and enhance the ServiceNow HRSD platform while providing technical support.
- Company: Join a large organisation with a dynamic and collaborative culture.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for professional growth.
- Other info: 6-month interim role with potential for further opportunities.
- Why this job: Make a real impact by optimising HR service delivery in a hands-on role.
- Qualifications: Experience with ServiceNow HRSD configuration and strong technical skills required.
We are looking for an experienced ServiceNow HRSD Lead to join a large organisation on an interim basis. This is a hands-on technical role for someone who knows the ServiceNow HR Service Delivery platform inside out and can hit the ground running from day one across both BAU support and development activity.
Key Responsibilities
- Provide 2nd and 3rd line technical support for the ServiceNow HRSD platform, investigating and resolving incidents, defects and production issues within agreed SLAs.
- Perform root cause analysis and implement long term fixes, monitoring platform performance, integrations and system health.
- Configure and enhance ServiceNow HRSD modules including HR Case Management, Employee Centre, Lifecycle Events, Knowledge Management, Document Management and HR Catalogues and Workflows.
- Develop and maintain Business Rules, Client Scripts, UI Policies, Flow Designer workflows, Script Includes and integrations and APIs.
- Deliver minor enhancements and change requests aligned to business priorities and participate in sprint ceremonies, backlog refinement and release planning.
- Work closely with HR Operations, HRIS, IT teams and external vendors to translate business requirements into scalable technical solutions.
- Provide technical guidance to functional analysts and support teams and support UAT, release management and deployment activities.
- Maintain technical documentation, support runbooks and knowledge articles ensuring solutions align to ServiceNow best practices and enterprise architecture standards.
Required Experience
- Proven hands-on experience with ServiceNow HRSD configuration and development.
- Strong technical background across the full HRSD module set.
- Comfortable working in an agile environment and picking up existing platform builds quickly.
- Experience working with HR and IT stakeholders to translate requirements into technical solutions.
- ServiceNow certifications desirable but not essential.
ServiceNow HRSD Lead in Slough employer: Annapurna
Join a dynamic and innovative organisation in London as a ServiceNow HRSD Lead, where you will be part of a collaborative work culture that values technical expertise and employee growth. With competitive rates and the flexibility of a hybrid working model, this role offers the opportunity to make a significant impact while working alongside talented professionals in a supportive environment. The company is committed to fostering your development through hands-on experience and exposure to cutting-edge technology, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow HRSD Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential opportunities.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your ServiceNow HRSD projects and achievements. This gives you a chance to demonstrate your hands-on experience and technical prowess beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to ServiceNow HRSD. Practice explaining your past experiences and how they relate to the role, so you can hit the ground running when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace ServiceNow HRSD Lead in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ServiceNow HRSD specifically. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ServiceNow HRSD Lead role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Relevant Experience:When detailing your past roles, focus on your achievements related to ServiceNow HRSD. We’re looking for specific examples of how you’ve provided support, resolved issues, or enhanced modules in previous positions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Annapurna
✨Know Your ServiceNow HRSD Inside Out
Make sure you brush up on your knowledge of the ServiceNow HRSD platform. Be ready to discuss specific modules like HR Case Management and Employee Centre, as well as any recent enhancements you've implemented. This will show that you can hit the ground running.
✨Prepare for Technical Questions
Expect to face technical questions related to 2nd and 3rd line support, root cause analysis, and system health monitoring. Practise explaining your problem-solving process and how you've resolved past incidents or defects within SLAs.
✨Show Your Agile Experience
Since this role involves working in an agile environment, be prepared to share examples of how you've participated in sprint ceremonies or backlog refinement. Highlight your adaptability and how quickly you can pick up existing platform builds.
✨Communicate with Stakeholders
Demonstrate your ability to work closely with HR and IT stakeholders. Prepare examples of how you've translated business requirements into technical solutions, and be ready to discuss how you provide guidance to functional analysts and support teams.
